CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Signify Health is seeking a dedicated support supervisor to join our Clinician Support team. The ideal candidate will be responsible for leading a dynamic Clinician Support team and make a positive impact on our clinician experience. This role requires strong leadership abilities, communication, problem-solving, and interpersonal skills.

About the Team: 

The Clinician Support team serves as the primary resource for resolving service delivery challenges, ensuring an efficient and positive experience for both members and clinicians. 

About the Role: 

The Clinician Support Supervisor will be responsible for overseeing daily operations, ensuring exceptional service delivery, and driving continuous improvement in our support processes. You will play a key role in enhancing the clinician experience while fostering a positive team culture that encourages collaboration, accountability, and professional development. 

Job Responsibilities: 

• Lead, mentor, and coach a team of clinician support coordinators
• Monitor team performance metrics and conduct regular performance coaching
• Identify areas for improvement and suggest strategies for performance enhancements
• Create and interpret report data to identify trends and outliers
• Handle escalations and provide coaching to the team on resolving challenging situations efficiently while ensuring a high level of clinician satisfaction
• Facilitate communication between leadership, employees, and other departments to ensure alignment on clinician support expectations
• Ensure Coordination with Tier 2 support leadership
• Respond to inquiries from Clinician Support and other departments
• Ensure company policies and procedures are followed by direct reports
• Ensuring Standard Operating Procedures (SOPs) and related documents are accurate, up-to-date, and readily accessible, which involves creating, reviewing, updating, and distributing them. 
• Ability to work overtime, weekends and on call

Basic Qualifications: 

• 5+ years professional experience with 3+ years of support experience, preferably within a Healthcare Organization or Operations function 
• Strong understanding of support principles and practices
• Strong leadership skills with a focus on team development and performance management
• Ability to work independently and manage multiple projects simultaneously
• Proven track record of timely and accurately completing assigned tasks
• Excellent communication, problem-solving, and interpersonal skills
• Advanced skills in MS Office or Google Suite; specifically MS Excel, MS Word, Google Sheets, and Google Docs. Adept with technology.
• Advanced skills in Salesforce and Five9
• Ability to travel up to 10% (if not located in the DFW Metro)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 07/09/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.