Orange Business Services

about the role

Service Desk Technician ensures good customer service relationship for the client networking products within his/her perimeter in accordance with the company's procedures and with a constant concern for customer satisfaction. It also ensures timely processing of large account client request (verbal and written) on following perimeters and provide necessary support in handling of customer incidents.

about you

Good understanding of Mobile and Mobile Device Management technologies

Good understanding of the commercial and France business environment

Excellent organizational and planning skills

Excellent communication and decision making skills

Excellent time management skills

Excellent Customer-oriented attitude

Excellent problem solving and analytical skills

Process-oriented and attention to details

Self-motivated and willing to learn

Excellent initiative in owning problems and finding solutions

Good presentation skills

Team Spirit

Flexible working hours (odd hours, night shift system for 24hrs/7days activity).

Fluent in Englsh and French (spoken and written)

additional information

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working) 
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange 
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events 
• Reward programs: Employee Referral Program, Change Maker Awards

department

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular