Penn State Health

Penn State Health - Penn State Health Corporation

Location: US:PA: Hershey

Work Type: Full Time

FTE: 1.00

Shift: Day

Hours: 8:00a - 4:30p

Recruiter Contact: Garrett C. Kieffer at gkieffer@pennstatehealth.psu.edu

SUMMARY OF POSITION:

• Mostly onsite, with occasional ability to work remotely. Travel to hospital sites supporting virtual services is required**

A successful Clinical Development and Implementation Specialist (CDIS) at Penn State Health Virtual LLC thrives in a dynamic and collaborative environment where each day brings new opportunities to shape the future of virtual care. This individual plays a pivotal role in leading cross-functional initiatives, from launching virtual health products to training clinical teams and clients across the health system and partner sites. They serve as a trusted advisor, ensuring seamless implementation and early adoption of virtual care programs by identifying and resolving barriers to success. With a strong foundation in communication, leadership, and process improvement, the CDIS balances strategic thinking with hands-on support—managing multiple concurrent implementations, facilitating training sessions, mentoring peers, and leveraging KPIs to drive impactful outcomes. Their work is essential to optimizing patient experiences and expanding access to care through innovative virtual health solutions.

The clinical development and implementation specialist (CDIS) – Penn State Health Virtual LLC will focus on prioritizing virtual clinical projects, identifying and resolving problems with virtual implementation along with providing related training for both the virtual team and client. The CDIS will work closely with multiple functions and teams across the organization to drive real impact and outcomes. They will function as a trusted advisor driving early adoption, training, and implementation of the programs. Core competencies required for success include leadership, communication, problem-solving, flexibility, and process improvement

ESSENTIAL DUTIES: The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

• Build strong relationships with cross-functional teams, both within Penn State Health, and externally, including vendors, providers, clinical staff, and other potential clients.
• Organize and manage training programs at various sites.
• Act as instructor during clinical training courses.
• Assist with industry literature searches and reviews.
• Write, review, and edit key training presentations, materials and course content.
• Mentor and coach team members to facilitate successful achievement of team goals and implementation of virtual care programs.
• Launch Virtual Health products, programs and services in partnership with vendors.
• Support key projects end to end.
• Support the delivery of enterprise virtual tools that allow the team to seamlessly configure and manage new clients across partnerships, health systems, strategic programs, and implementation services.
• Lead and support projects that aim to improve virtual care venues.
• Use organization wide and departmental KPIs to drive prioritization and decision-making.
• Manage multiple implementations simultaneously, assisting teams to deliver launches on time in the clinical setting.
• Support go-to-market and pilot programs.
• Will perform all duties of the Clinical Case Manager- Virtual Health position when needed for staffing and to maintain clinical skillset.

MINIMUM QUALIFICATION(S):

• Bachelor's of Science in Nursing (BSN) required.
• MSN or intent to complete MSN within three (3) years of hire.
• Licensed to practice as a RN Registered Nurse by the state of employment required.

PREFERRED QUALIFICATION(S):

• CCRN certification
• Trauma Training certification
• Preferred Experience in Cerner PowerChart
• Proficiency in Microsoft Office suite preferred
• Telepresence and presentation skills preferred
• Three (3) years RN critical care nursing experience
• Three (3) years clinical experience in ICU

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Union: Non Bargained

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