JPMorgan Chase & Co.

Job Description

Join J.P. Morgan and be at the forefront of transforming client experiences in global banking. As a Payments Client Onboarding Manager, you will play a pivotal role in shaping the future of client interactions, driving efficiency, and ensuring compliance. This is your opportunity to grow your career with a leader in financial services.

As a Payments Client Onboarding Manager within our dynamic team, you will ensure a positive client onboarding experience by owning the client journey and delivering project solutions. You will collaborate with cross-functional teams to drive outcomes that align with client expectations and contribute to our global operating model. Your role is crucial in enhancing client satisfaction and operational efficiency.

You will work closely with partners in Sales, Product, Legal, Compliance, Operations, Technology, and Client Service to deliver exceptional service. Your expertise will help clients improve their treasury, finance, or business operations through J.P. Morgan's innovative payment solutions.

Job Responsibilities:

• Participate in Sales process to position and differentiate J.P. Morgan’s Client Onboarding strengths and value.
• Lead implementation projects comprising of client-facing activities such as workshops to refine solutions, establish project plans and governance, conduct Product testing and manage legal documentation.
• Consult client to improve their treasury, finance or business operations through adoption and operation of J.P. Morgan Payment technology and product solutions proposed at the Sales process.
• Ensure compliance with audit and controls policies and procedures with active focus on risk management
• Drive improvements to J.P. Morgan Payments global operating model with internal partners to deliver high client satisfaction and internal efficiencies.

Required Qualifications, Capabilities, and Skills:

• University degree.
• Above 5 years of experience in Transaction Banking, Corporate Finance, or Payment services.
• Superior leadership and teamwork demonstrating ability to work independently in a matrix, cross-functional, global organization
• Strong and effective communication (verbal and written) and presentation skills. 
• Demonstrable self-motivation, initiative, and strong client focus.
• Detail oriented and methodical required for strong project management discipline

Preferred Qualifications, Capabilities, and Skills:

• User or developer experience in enterprise applications like SAP, Oracle, Ariba, etc specifically in the finance/treasury modules would be an advantage
• Technical familiarity with file/data transfer technologies like API, SFTP, ISOxml, etc would be an advantage
• Held positions in client facing roles and proven or certified project management experience preferred

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.