Analytics Manager - User Engagement


About the role

Zillow is currently seeking an Analytics Manager to lead user engagement efforts within Zillow’s Business Analytics Team. Our team is tasked with absorbing billions of rows of data from dozens of sources, organizing them, visualizing them, and analyzing them to help inform both short- and long-term decision-making. As a manager on our team, the ideal candidate is both a leader that empowers their team and a “roll-up-the-sleeves and get it done” technical expert in analytics related to on-site and in-app user engagement, user re-engagement efforts (think e-mail and push), and user activation. You’ll help guide their efforts while also providing valuable insights as an Individual Contributor yourself.

Once you’re here, you and the analysts you lead will primarily support Zillow’s product efforts which we’ve grouped into activation, re-engagement, and shopping. You’ll support these efforts by organizing, analyzing, and reporting on data describing how consumers (that’s people coming to our site and apps in search of the perfect home) interact with our products throughout the their home-shopping journeys. The overarching objectives of this role are to collaborate with others in our Product Development and Business organizations to assess the effectiveness of our shopping-related products and to find opportunities to improve them in the future. More specifically:

  • Lead and inspire a small but mighty team of analysts and push Zillow’s Engagement Analytics efforts ever forward within our competitive space.
  • Coordinate with other analysts, big data and machine learning engineers, designers, UX researchers, product developers, and marketers to develop a common language and approach to analyzing and communicating information and insights.
  • Work with leaders in product, marketing, design, and analytics to compile robust data sets describing Zillow’s user engagement efforts to assess the effectiveness of our initiatives and to identify and size opportunities for new initiatives.
  • Dive into Zillow’s internal data (think Hive, Presto, SQL Server, Redshift, Python, Mode Analytics, Tableau, R) to develop tools that monitor important metrics, conduct segmentation and pathing analyses, analyze AB test results, and build forecasts for user engagement.
  • Evaluate and summarize the performance of user engagement across all of Zillow's products in weekly, monthly, and quarterly meetings to keep existing efforts on track, measure progress toward goals, and identify areas for improvement.

About the team

Zillow Group’s Business Analytics team helps tackle problems and derive insights for organizations across the company. Each team member focuses on a cross-section of the Zillow Group community. Our team structure is very flat. You will soon find yourself communicating directly with Senior Leadership (probably even Spencer). You’ll work with them to make important, strategic decisions influencing the future of the company.

Who you are

We’re looking for a seasoned analyst/manager that has: (1) the managerial experience to mentor, develop, and organize a team of analysts covering a wide range of business areas, (2) the technical skills to absorb and disentangle tons of data, (3) the communication skills to work with a diverse set of partners to develop and implement multiple concurrent and complex project roadmaps, and (4) the tenacity to embrace and complete a challenging work stream. More specifically:

  • You have an Undergraduate or Master’s degree in a quantitative field (e.g. science, engineering, economics, statistics).
  • You have 5-7 years of work experience involving quantitative data analysis and complex problem solving (preferably related to consumer-facing internet products).
  • You have 2-4 years of people management experience.
  • You have foundational analytical skills (e.g., total command of Excel and SQL, experience using R and/or Python) and are a Tableau pro.
  • You are comfortable talking about methods used in content personalization, feature testing, and feature development, and can turn analytical results into actionable strategies.
  • You have worked with gigantic data sets and are comfortable accessing those data (even if they’re in JSON) with Hive and Presto.
  • You can cobble together insights from raw Google Analytics data in your sleep and would be comfortable aligning those clickstream with raw data ingested directly from our own products to derive insights that positively influence the business.
  • You understand concepts, terminology, and measurement issues related to web/app analytics and user research in terms of user activation, retention, and engagement.
  • You have strong written and verbal communication skills, and work well on teams of all sizes with representatives from a diverse set of technical backgrounds.
  • You have experience successfully coordinating and leading large, long-term, multi-team, multi-disciplinary projects.
  • You have a passion for what you do

Get to know us

Zillow is the leading real estate and rental marketplace dedicated to empowering consumers with data, inspiration and knowledge around the place they call home, and connecting them with the best local professionals who can help. Zillow is part of Zillow Group, whose mission is to build the largest, most trusted and vibrant home-related marketplace in the world.

Zillow Group is owned, fueled and grown by innovators who help people make better, smarter decisions around all things home. We encourage one another at every level, and our efforts are supported by employee-driven, world-class benefits that enable us to enjoy our lives outside the office while building fulfilling careers that impact millions of individuals every day.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation, or any other protected status in accordance with applicable law.

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Confirmed 18 hours ago. Posted 30+ days ago.

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