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Technical Account Manager -Remote Working Available

Siemens PLM Software

Siemens Digital Industries Software

Let's make the difference together!

Meet the team - Video

Siemens Industry Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens Industry Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.

Siemens has invested heavily in software companies (circa $11 Billion) to become the world leader in the Digital Revolution for Industry. It has a unique position in providing software to manage all four disciples – Mechanical, Electrical, Electronics and Software. Also, working with a sister Siemens company, can provide all the control electronics and drives to provide a complete factory automation solution.

We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Please visit https: https://www.siemens.com/plm.

As a Technical Account Manager, you will ensure an amazing customer experience for all aspects of support and drive the use of newly released software within our customers. You will be assigned to key accounts to orchestrate all support activity, provide maintenance planning, and handle escalations by acting as the single point of contact.

We offer a role with responsibility, independence, and the possibility to contribute proactively. We foster a teamwork culture with room for individual development.

Area of Responsibility

  • Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions.
  • Act as a single point of contact for your customer and advocate and orchestrate support activities across customer organizations and within Siemens for the licensed software products.
  • Working with customers to develop and deliver solutions in cooperation with the different Siemens development groups.
  • Overseeing technical resources in the software delivery solutions to ensure successful client adoption.
  • Setting perspective with major and strategic accounts, sales executives, and technical resources
  • Developing a keen understanding of the customer's specific business and technical drivers and major initiatives
  • Understand the customer's business structure and product lifecycle processes.
  • Enable the customer to setup a successful strategy for business and technical requirements in the areas of product development, manufacturing, and support.
  • Support the customer during the implementation and operation of Siemens software solutions by navigating reported issues through the involved Siemens departments.
  • Coordinates the communication, provides a transparent and regular status overview and demand responses from involved Siemens departments, customer related resources and Siemens partners.
  • Proactively reviews/analyse support needs across Siemens software product portfolio and manages escalations and prioritises issues.
  • Analyses the dependencies of issues to ensure correct severity classification.

Your Qualifications & Experience

  • Basic knowledge of main Siemens software products.
  • Technical consulting, IT project management or support experience in PLM, which includes performing proof of concepts, defining requirements and scope deployment, as well as being part of the selection process.
  • Excellent communication and presentation skills
  • Ability to manage multiple priorities.
  • Practical Experience in engineering projects
  • Basic knowledge of business process management
  • BSc/BA in an engineering or manufacturing-related discipline or a similar profession
  • Experience leading and managing requests of technical and business consultants from within, and outside of their formal organisation.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership.

Siemens. Making real what matters

If you want to make a difference – make it with us

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Job Family: Customer Services

Req ID: 412191

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Confirmed 12 hours ago. Posted 5 days ago.

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