This is an exciting opportunity for a Salesforce Business Analyst to join the Global Commercial Platforms function. Working within Dentsu Service Lines & Primary Markets, the key focus will be to assist in the analysis of business needs and the implementation of Salesforce solutions. The Salesforce Business Analyst will work with Product Owners and other team members to gather requirements, document processes, and support the delivery of valuable solutions to stakeholders.

Job Description:

Responsibilities

• Assist in gathering and documenting business requirements from stakeholders.
• Analyze current business processes and identify areas for improvement.
• Document functional and technical requirements, user stories, and acceptance criteria.
• Create process flow diagrams and other visual representations of business processes.
• Support the configuration and testing of Salesforce solutions.
• Assist in the development of training materials and user documentation.
• Provide ongoing support to users and address user questions.
• Work with the development team to ensure requirements are understood and implemented correctly.
• Participate in Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
• Effectively communicate with team members and stakeholders.

Requirements

• 4+ years of experience working as a Business Analyst.
• Understanding of Sales Cloud features, opportunity management & Sales Processes.
• Familiarity with Salesforce out-of-the-box functionality.
• Experience with Agile process and principles.
• Strong analytical and problem-solving skills with excellent organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to work remotely and asynchronously with team members across different countries and time zones.
• Be able to manage the complexity of communications depending on the audience, whilst maintaining clarity of communication.
• Must be a self-starter and willing to get stuck in.
• Strong organizational skills and resourcefulness.
• Proven ability to deliver on commitments.
• Salesforce Administrator 201 Certification preferred.
• Certifications such Certified Agile Product Owner, Certified Agile Scrum Master etc would be advantageous. 

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent