UNC Greensboro

Position Number 999180

Functional Title Coordinator for Tutoring Services

Position Type Administration - Staff

Position Eclass EP - EHRA 12 mo leave earning

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Academic Achievement Center (AAC) is part of the Division of Student Success. The Academic Achievement Center cultivates the development of critical thinking skills and active learning through personal, collaborative exchanges between students, tutors, leaders, and staff. Our culture of learning is based on cognitive scaffolding that deepens the student’s knowledge of specific subject material and facilitates increased self-awareness of how they learn in general. Students discover the value of engaging actively in the learning process and develop the ability to adapt to the varying challenges of liberal arts coursework. Ultimately, students’ participation in sessions results in greater self-confidence, independence, and improved academic performance. The AAC provides tutoring, academic coaching, workshops on learning skills, and equitable testing environment through our University Proctoring Lab.

Position Summary

The Coordinator for Tutoring Services in the Academic Achievement Center (AAC) is responsible for overseeing the development, implementation, and evaluation of tutoring programs that support student success. This position oversees the recruitment and training of peer tutors, coordinates academic support initiatives in partnership with faculty for courses aligned with tutoring services, and collaborates closely with faculty, staff, and campus resources to address evolving student academic needs and advance equity in academic achievement.

Minimum Qualifications

• Bachelor’s degree in education, counseling, student affairs, or a related field.
• 1-year experience coordinating tutoring or academic support programs in a higher education setting.
• Strong organizational and administrative skills, including the ability to manage multiple tasks and meet deadlines.
• Proficiency with data management and reporting tools, such as TracCloud or similar data management platforms.
• Excellent interpersonal, verbal, and written communication skills to effectively interact with students, faculty, and staff.
• Familiarity with academic skill-building strategies and best practices in tutoring and learning support.
• Understanding of the role of tutoring in student retention and success.
• Awareness of diverse student needs and a commitment to equity and inclusion in academic support services.

Additional Required Certifications, Licensures, and Certificates

Preferred Qualifications

• Master’s degree in education, counseling, student affairs, higher education administration, or a related field.
• More than 2 years of experience coordinating tutoring or academic support programs in a higher education setting.

Special Instructions to Applicants

Recruitment Range Commensurate with education and experience

Org #-Department Acad Achievement Ctr - 10913

Job Open Date 04/03/2025

For Best Consideration Date 04/17/2025

Job Close Date

Open Until Filled Yes

FTE 1.000

Type of Appointment Permanent

If time-limited, please specify end date for appointment.

Number of Months per Year 12

FLSA Exempt

Percentage Of Time 40%

Key Responsibility

Student Staff Management and Development

Essential Tasks

• Recruit, hire, train, and evaluate undergraduate and graduate student staff.
• Provide clear direction, conduct observations, and deliver performance feedback to ensure high-quality tutoring services.
• Foster developmentally and professionally rewarding experiences for student employees through structured support and mentorship.

Percentage Of Time 30%

Key Responsibility

Program Delivery and Support Services

Essential Tasks

• Design and facilitate workshops and group sessions on various academic skills topics.
• Deliver services and trainings in one-on-one settings, group formats, and through innovative programming.
• Respond to student and faculty requests for tutoring support, including triaging and addressing early warning system flags (e.g., Starfish).

Percentage Of Time 15%

Key Responsibility

Operations, Assessment, and Communication

Essential Tasks

• Ensure accurate and timely completion of tutoring session records and assessment protocols in platforms like TracCloud and Starfish.
• Maintain accurate records of tutoring sessions and program activities, ensuring timely reporting of outcomes and their connection to student retention and success metrics.
• Utilize data from tutoring services to identify trends, assess program effectiveness, and make recommendations to improve student academic achievement and persistence.
• Monitor and respond to inquiries via the AAC chatbot and telephone line, providing timely and supportive responses.
• Support the development and management of social media content for AAC/Academic Skills channels to enhance outreach and engagement.

Percentage Of Time 15%

Key Responsibility

Collaboration and Campus Engagement

Essential Tasks

• Work with the AAC team, other Division units, campus partners, and faculty to plan and execute campus-wide or partnership events.
• Collaborate with faculty to align tutoring services with academic expectations and student needs.
• Provide support to other AAC programs and services, contributing to a cohesive and effective network of academic support initiatives.
• Perform related duties as assigned, within your scope of practice, with some evening and weekend work required to support the requirements of the division.

Physical Effort Hand Movement-Repetitive Motions - F, Finger Dexterity - F, Reading - F, Writing - F, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - F, Lifting-0-30 lbs. - O

Work Environment Inside - C, Driving - Car/Truck - Golf-cart, Overtime - O

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