Senior Product Ops Specialist

Gartner

Education
Experience
Workhours

Description

What makes Gartner a GREAT fit for you?
When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development – as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.
 
 
About this role:
This is a unique opportunity for talented MBAs and Engineers to join Gartner Peer Insights, a startup within Gartner. Our mission is to transform the way enterprise software is bought and sold by creating the industry standard for reviews and ratings. Less than two years in, we’ve collected over 60,000 verified reviews from enterprise end-users and are looking for a Sr. Product Operations Specialist, to scale our operations in India. You will also have opportunities to work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. You will work directly with senior stakeholders and be the natural extension of Operations horsepower. If you are a product enthusiast and enjoy working in a fast paced lean startup at an established brand, this is the role for you.
 
 
What you’ll do: 
  • Lead projects, understand & scope project requirements and estimate the effort and map out delivery plan
  • Work towards streamlining processes and building best practices around reducing turnaround time (TAT) and enhancing process quality
  • Formulate a structured research and execution strategy on Peer Insights projects
  • Lead problem solving for escalations (root cause identification, process changes needed)
  • Provide intelligence to track progress on several improvement initiatives being run in the organization. Own the success of such initiatives through deep-dives, pilots and large scale roll outs
  • Develop processes to support the growing user base, to effectively deliver multiple requests and demonstrate measurable business impact thereof
  • Mentor team members and exhibit complete ownership of the tasks/projects assigned
  • Actively participate in formal and in-formal knowledge sharing sessions
  • Engage with stakeholders through targeted, crisp and timely communication
  • Conduct research using both systematic and intuitive secondary research techniques
 
Here is a sample of some initiatives you would work on:
  • Validation & moderation of reviews submitted on Gartner Peer Insights, which are submitted by end-user of any technology product
  • Rigorously track validation and moderation steps and maintain 100% accuracy
  • Set up new markets and products by developing a keen insight into critical capabilities of various product segments required to successfully deliver on Peer Insights requirements

Qualifications

What you’ll need:
  • Master’s degree (preferably MBA) from Tier 1 or 2 institutes, graduation in Engineering or exposure to Tech sector
  • Overall 5-7 years of relevant industry experience in Tech/IT industry, Research or Consulting
  • Sound understanding of complex technology products & able to comfortably learn about new ones
  • Hands on experience in product comparison, content writing of technology products
  • Project management experience & capability to give independent opinions based on facts
  • Strong Microsoft Office expertise – Advanced Excel, PowerPoint
  • Strong communication and collaboration skills; Be a self-starter who can anticipate business needs and fulfill on them in a proactive manner
  • Experience, maturity and ability to prioritize and manage workload in order to meet deadlines; proficient in multitasking; Experience working in an international environment calendaring amongst different WW time zones
 
 
What we offer
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
  • Competitive base salary
  • Flexible work environment
  • A great work culture
 
 
About Gartner:
Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.– Visit gartner.com to learn more.

Primary Location

India-India-Gurgaon

Work Locations

APAC-IN-Gurgaon Level 12, Two Horizon Center, Golf Course Road DLF Phase-5, Sector 43 Gurgaon 122002

Job

Customer Service

Organization

050 Product Operations - 1968

Schedule

Regular

Full-time

Job Posting

Jan 15, 2018, 10:26:00 AM

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Confirmed 2 hours ago. Posted 30+ days ago.

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