Tyler Technologies

Description

We are seeking a Talent Development Program Manager to join our team! This position will be responsible for ensuring the successful delivery of Tyler’s signature leadership development and mentoring programs. This role will be instrumental in designing and executing a seamless process that leads to maximum participant satisfaction and a quantifiable impact on their retention and engagement at Tyler. 

Successful candidates must be able to work fairly autonomously, with the wisdom to know when to ask for guidance or direction from their leader or program owner. They must collaborate well with others, serving as the "conductor” of all aspects of the programs they manage and point person for key stakeholders. 

Responsibilities 

• Manage established and emerging Leadership Development programs, partnering closely with program owners, program administrator, and external vendors as required. Currently, this includes the following programs: 
• New Leader Orientation (for newly promoted leaders or seasoned leaders joining Tyler from the outside) 
• Manager Development (for team leads, supervisors, and early career managers) 
• Aspiring Leader (for managers and senior managers) 
• Profit and Loss (P&L) Leader Development (for VP level leaders running one of our business units) 
• Program management includes: 
• Process design/documentation/execution - ensure a seamless process from participant identification through program graduation; design and document the process to ensure continuity; flawlessly execute all facets of the programs 
• Demand management – identify target audience, eligibility, prioritization of participants, and selection into the relevant programs; work with program owner to determine the appropriate number and timing of cohorts to meet demand 
• Communications – serve as lead for participant, manager, and HRBP communications throughout the course of the program; author communications and execute according to process specifications 
• Evaluations – in partnership with program owner, design evaluations of program / program elements to ascertain meaningful feedback on program impact and opportunities for continuous improvement 
• Reporting and analysis – manage the scorecard for each program, working with HRIS (as needed) and program owner to develop the key metrics that gauge program effectiveness and impact; analyze data and identify insights for follow up / action 
• Vendor management – serve as primary logistical point of contact for vendors with whom we partner for our various programs; this includes vendor set-up and contract review, onboarding (Tyler overview and program overview), scheduling, invoicing / payments, travel coordination (as needed)
• Serve as subject matter expert, point of contact, and overall manager for our Mentoring Program. In this capacity you will: 
• Process design/documentation/execution - ensure a seamless process from participant identification through program completion; design and document the process to ensure continuity and for easy hand-off to cohort leaders 
• Consulting - provide guidance on program design for newly created mentoring cohorts 
• Onboarding and Ongoing Communications - bring cohort leaders up to speed on all facets of managing their respective cohorts; serve as their primary point of contact as their program launches and throughout its execution; develop communications to stay connected to cohort leaders throughout the duration of their program 
• Evaluations – in partnership with program owner, design evaluations of program / program elements to ascertain meaningful feedback on program impact and opportunities for continuous improvement 
• Reporting and analysis – manage the scorecard for the mentoring program, working with HRIS (as needed) and program owner to develop the key metrics that gauge program effectiveness and impact; analyze data and identify insights for follow up / action 

Qualifications 

• Bachelor‘s degree in Human Resources Management, Organizational Development, or related field preferred. 
• 5-7 years in a program management type role with extensive project management experience
• Additional experience required if candidate does not have a bachelor’s degree. Learning and Development background a plus. 
• Will require occasional travel (up to 25%)
• Required to undergo and satisfactorily pass a fingerprint background check in accordance with CJIS requirements. 
• Professional Skills: 
• Strong communication skills (written and verbal) 
• Relationship builder 
• Problem solving 
• Process discipline 
• Eye for design (presentation development) / creativity
• Technical Skills: 
• Analytical skills; power BI and survey building skills a plus 
• Proficient computer skills in Microsoft Office Suite including Excel, Word and PowerPoint 
• Experience with Learning Management Systems a plus
• Personal Attributes: 
• Servant’s heart / spirit 
• Fun loving attitude 
• Strong team orientation 
• Intellectually curious