SAP Concur - Integration Consultant - Extract Services

SAP

Requisition ID: 172323
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Overview
Resource is primarily responsible for the design, configuration, implementation, troubleshooting, monitoring, and support of configurable system integration solutions that Integration Services provides to its customers. 

Responsibilities
Duties of this position will include, but are not limited to, the following:

  • Successful completion of training on:

    • Concur Product and Services
    • Concur Integration Tools
    • Advantage Technical Service procedures and Service Execution
    • Administrative Tools such as Outlook, Salesforce, Timeforce and Workday
  • Perform customer service function as it relates to financial connectors (1st/2nd level support)
    • Ability to record problem cases/tickets
    • Research, review and troubleshoot
    • Determine logical and appropriate action for reported problem
    • Maintain customer satisfaction levels
    • Maintain required support role performance level
  • Attending discovery, implementation, customer and internal meetings as needed
  • Evaluation, interpretation, of trends encountered in the customer service function
  • Maintain Quality Assurance procedures and standards
  • Testing of extracts/files
  • Able to logically troubleshoot issues and determine the appropriate action to take or when escalation is required
  • Maintain customer and project audit history and time reporting
  • Maintain customer folders and Customer Service Records (i.e. cases/incident records)
  • Maintain version control of documentation and other materials
  • Attending required weekly staff meetings

Qualifications
Minimum Job Specific Knowledge and Competencies required for this job:

  • Ability to communicate clearly in written and verbal English
  • Technical fluency in most MS Office applications and comfortable with digital media in a paperless environment.  Relevant skills working with MS products such as Outlook, Excel, Word, PowerPoint, and Visio
  • Understanding of how to manage and manipulate txt, csv, xls and xlsx files
  • Understanding of data and record layouts

Preferred Job Specific Knowledge and Competencies:

  • Previous experience in financial solutions such as: Great Plains, QuickBooks, Netsuite, Solomon, Navision, SAP, Oracle, Sage, etc.
  • Previous experience/knowledge of supporting processes used by a data transformation tool and process (ETL). For Example, Boomi Atomsphere, SAP Business Objects, IBM Infosphere etc.
  • Knowledge of
    • Expense and/or finance/accounting principles
    • Automated Expense Processing
    • Salesforce
    • Database/SQL
    • JavaScript
    • XML
    • FTP/File transfer logic and protocols

Performance Competencies required to do this job:

  • Professional Will
  • Technical/Professional Expertise
  • Adaptability/Flexibility
  • Analytical skills
  • Attention to detail
  • Continuous Learning
  • Decisiveness/Judgment
  • Initiative
  • Planning and Organizing
  • Stress Management
  • Energy/Drive
  • Tenacity
  • Teamwork

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

Additional Locations


Job Segment: SAP, ERP, Oracle, Database, Developer, Technology

Read Full DescriptionHide Full Description
Confirmed 9 hours ago. Posted 12 days ago.

Discover Similar Jobs

Suggested Articles