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Company:

Oliver Wyman

Description:

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,700 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job Overview:

The Information Technology Services department is searching for an application support analyst to support the many applications within the environment, including SalesForce, CRM, Intranets, KNOW, Gdrive, OneDrive, Slack, Teams etc. They will work closely with the regional staff, the business systems analysts and developers to ensure the solution is working acceptably. Additionally, they will work to ensure that we are able to maintain the existing environment and plan for future enhancements.

This is a hybrid role that requires 3 days per week in the NYC office. There is no option to be fully remote.

Scope of Activities:

  • Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team. 
  • Initial focus will be on several business critical systems such as Microsoft Dynamics CRM applications and other business critical resources. Related responsibilities include:
  • Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff.
  • Collect regional client requirements with application functionality identifying areas for customizations/custom development.
  • Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications.
  • Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed.
  • Monitor Service Now for any tickets/requests that get assigned to our group
  • Drive issue resolution, develop business knowledge and apply technical alternatives.
  • Respond quickly in a rapidly changing business environment.
  • Research and participate in training and stay current on client/server related issues and technologies.
  • Perform other duties as assigned.
  • Constantly monitor and report on any service issues to ITS Leadership
  • Work closely with Business System Managers on projects, testing and rollouts of new applications

Skills and Credentials:

  • Bachelor's degree in computer science, computer engineering, electrical engineering, systems analysis or a related field of study, or equivalent experience.
  • Strong facilitation and consensus building skills.
  • One to two years of application support experience
  • Microsoft Dynamics experience preferred
  • Exposure to multiple, diverse technologies and processing environments.
  • Exceptional interpersonal skills, including teamwork, facilitation and negotiation.
  • Strong leadership skills.
  • Excellent analytical and technical skills.
  • Excellent written and verbal communication skills.
  • Excellent planning and organizational skills.
  • Familiarity with basic graphical modeling approaches, tools and model repositories.
  • Ability to translate business needs into requirements.
  • Ability to manage multiple projects.

Characteristics:

  • Respected as a technologist.
  • Influential in the organization and a team player.
  • Highly supportive of the business and of its ideals and strategies.
  • Results oriented.

Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 81,000 colleagues advise clients in 130 countries and annual revenue of nearly $19 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 130 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: www.mmc.com. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity. Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $65,000 to $100,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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Confirmed 12 hours ago. Posted 24 days ago.

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