JPMorgan Chase & Co.

Job Description

The Wholesale KYC Operation (WKO) team is a global team with locations in major locations such as New York, Delaware, London, Bournemouth, Hong Kong, Singapore and China. The team owns the end to end onboarding and periodic record renewals process which involves working closely with internal stakeholders to serve as a single point. The team functions in close partnership with Sales, Operations, Credit, Legal and Compliance to ensure efficient and timely on boarding/record renewal. WKO plays a critical role in introducing new clients to our organization as well as ensuring full due diligence is done with respect to new and existing relationships. This team is responsible for the enforcement of controls associated with Know Your Client (KYC) and Anti Money Laundering (AML) regulatory requirements. 

The role will consolidate the KYC profile and will ensure that all KYC and AML policies are adhered to and will be responsible for conducting reviews of client’s documentation stored in internal repositories and publicly available information, initiating the necessary screening against relevant search engines and sanction lists and communicate any additional deficiencies back to the business. 

The successful candidate will be responsible for managing the end to end onboarding process, delivering a high level of client service and relationship management. 

The chosen individual will be the single point of contact for the Client during their onboarding and renewals process. They will effectively manage internal stakeholders, prioritize the pipeline through to completion, and facilitate operational performance reviews and metrics to continue to improve the client’s experience with JPM.

Responsibilities:

• Manage the client on-boarding and renewal process
• Reviews KYC records submitted by KYC Analyst for accuracy / completeness / compliance with AML, Local and Corporate Due Diligence requirements.
• Identifies and communicates outstanding requirements or potential issues to KYC Analyst in a timely manner. 
• Review and validate documents supporting evidence to the KYC record in the system.
• Liaises with Quality Assurance and Compliance during the Onboarding process.
• Provide guidance and oversight to Onboarding team with respect to policies, priorities and procedures
• Liaise with team leads within country and region to facilitate knowledge sharing
• Identify and execute process improvements and provide support on key process and technology initiatives

Key Skills

• Strong AML / KYC experience, with some knowledge of China regulatory requirements. 
• Knowledge of financial industry with expertise in multiple lines of business and client types preferred
• Strong verbal and written communication skills in English and Chinese.
• Ability to directly address conflicts and escalate issues where appropriate and communicate effectively with all levels of management.
• Strong sense of accountability and ownership over end to end client on-boarding process.
• Detail-oriented with strong controls mindset and time management skills 
• Self-motivated, ability to multitask and work effectively under pressure and stress.

Qualifications

• B.A. Degree or equivalent
• Minimum 2-5 years’ experience in financial services operations or compliance, Investment Banking, client service, and audit.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.