University of Southern California

Under the direction of Senior Information Services Leadership and in collaboration with the hospital and medical group leadership, the incumbent will be responsible for the product design, implementation and ongoing management of all digital and analytics solutions including and not limited to Custom, Web, Mobile, Digital, and Analytics products to support the combined missions of safe and high quality patient care, regulatory compliance, financial stewardship, and operational efficiency. The Product Manager will also oversee the lifecycle of these products to ensure consistency and integrity in delivering robust adoption. Will also serve as the internal and external evangelist for Analytics and Applications product offerings. Spending time in the market to understand industry problems and finding innovative solutions for Keck. Possess a unique blend of business and technical savvy that includes a big-picture vision and the drive to make that vision a reality. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity. The position works with the PMO to set priorities for the assigned departments, helping to set expectations, meet timelines, and meet deliverables. Adept at managing relationships, collaborating, and influencing across a variety of organizational functions. Guide the analytics and applications product teams that is charged with a product's contribution to our business. Building new products and increasing the functionality of existing products. Help develop new ideas based on contact with department partners. The Product Manager effectively communicates at various levels of the organization from line entry clerks to executives, department administrators, and clinicians. This position must be comfortable presenting technical information to non-technical audiences, in addition to making presentations Infront of large groups.

Essential Duties:

• Oversees the building of products to ensure quality of build of the digital application solutions. Helps develop new ideas based on contact with department partners.
• Managers, administers, and plans the development all digital and analytics applications activities in ensuring the work of the objectives are met. Make decisions with imperfect information, know how to lead without authority and be comfortable managing chaos, ambiguity and complexity.
• Analyzes and recommends appropriate technical solutions digital applications and integration efforts to support the overall enterprise. Spending time in the market to understand industry problems and finding innovative solutions for Keck.
• Maintains a leadership role in setting service directed and ensures standards and policies are maintained and compatible with USC standard information systems architecture, tools, policies, and procedures. Will also serve as the internal and external evangelist for Analytics and Applications product offerings.
• Ensures adequate oversight by and participation among key business and digital applications partners from the enterprise, including but not limited to clinical, business, and research areas.
• Leads a team of developers, integration, analysts, engineers and mentors their professional development in the fields of digital applications and analytics products creation. Both through indirect supervision, influence, and through mentoring.
• Develops broader awareness of optimal use of digital applications and integration enterprise wide and maintains relationship with enterprise leaders to support data driven decision making. Supports sharing of best practices.
• Leads in application selection, preparation of RFP’s, etc. in conjunction with the HSC procurement personnel.
• Participating in the development and implementation of the Information Services Strategic Plan, with particular focus on integration with areas focused on digital applications and integration and the central business office and other applicable areas.
• Makes presentations in front of large groups.
• Participates in activities to lead organization with projects and works closely with the PMO to develop benchmark measures, plans, and financial models to evaluate projects that impact the organization as it relates to digital applications and integration.
• Oversees technical staff to ensure quality of build of the digital applications solutions.
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Bachelor's degree In a related field.
• Req 5 years In a healthcare setting
• Req 5 years Information Technology with emphasis in applications and analytics product development.
• Req Leading technical and functional teams within the applications development lifecycle.
• Req Working with users to understand workflows and translating these to application builds.
• Req Building new Analytics and Data Products. Experience with the System Development Lifecycle and Software Development methodologies.
• Req Agile Project Management methodologies.
• Req Making presentations Infront of large groups.

Preferred Qualifications:

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $121,680.00 - $270,772.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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