JPMorgan Chase & Co.

Job Description

Are you looking for a new opportunity to lead a Fraud Operations Team?

As Head of Counter Fraud you will use your Operational and Fraud experience to protect our customers and the Bank. You will report to the Head of Fraud Operations and lead our team based in Edinburgh and the Philippines and will be accountable for ensuring an effective control environment whilst optimising efficiency and making the team a great place to work.

Job Summary

As the Head of Counter Fraud Team, you will lead and be responsible for defining, detecting and analysing behavioural and technical indicators to assess risks and potential threats to the firm. You will manage insider incidents, review and deliver internal context analysis and risk assessments, as well as developing and delivering cutting-edge enterprise-wide solutions for the detection and mitigation of insider threats. Your leadership will be crucial in building the team, identifying and nurturing talented team members who can bring new skills and expertise.

You will be a highly motivated individual with strong interpersonal and technical skills, able to work effectively amidst ambiguity adjusting to workloads to meet evolving priorities, and also be comfortable operating in a fast-paced environment while working with a diverse set of stakeholders and decision makers, working collaboratively with various departments to ensure robust fraud risk management and compliance with internal policies and external regulations.

The Counter Fraud team is responsible for identifying potential threats against the firm and its workforce and developing strategies to mitigate those threats to protect the firm’s reputation, workforce, clients, and assets. Its mission is to support firm-wide efforts through data-driven identification, analysis, research, and mitigation of insider risks

Job Responsibilities

• Be responsible for the overall management, coordination and maintenance of the Counter Fraud Team, including oversight of process and controls.
• Collaborate with a team of associates to conduct triage of events generated from monitoring use cases. This involves producing contextual, data-driven analyses of insider incidents, performing risk analyses, and conducting threat assessments.
• Lead the coordination of referrals for unusual and suspicious activities, ensuring that critical information is escalated to Subject Matter Experts facilitating cross-functional collaboration on developing and implementing mitigation strategies.
• Oversee the monitoring of internal and external intelligence sources for significant insider events, contributing to the analysis of these incidents to assess risks and determine appropriate response actions.
• Provide expert-level support on insider risk issues, leveraging deep knowledge of insider risk and cybersecurity.
• Effectively communicate complex problem sets in a clear and concise manner to a diverse audience of stakeholders, ensuring understanding and alignment across various levels.
• Drive efforts to strengthen the firm's control environment by supporting and enhancing compliance initiatives and practices.
• Build external relationships in functional area.

Required qualifications, capabilities and skills

• Proven experience in supporting an insider risk/threat program, demonstrating a strong understanding of the associated challenges and strategies.
• Direct experience in performing analytical and/or investigative work as a senior analyst within industry, government, or other relevant setting.
• Demonstrated ability to assess complex threats and develop effective mitigation strategies in collaboration with cross-disciplinary global teams.
• Experience in conducting comprehensive risk assessments and multi-source research on threat actors, tactics, techniques, and emerging trends to inform risk scenarios.
• Proficiency in evaluating control environments and developing strategies to address and mitigate control gaps.
• Strong interpersonal skills, with excellent written and verbal communication abilities, and experience in briefing executive-level stakeholders.
• Ability to think independently, with creative problem-solving skills and a passion for experimenting and developing innovative solutions to complex problems.
• Experience in contributing to workstreams, facilitating stakeholder engagement, managing issues, and ensuring the timely and on-budget delivery of project deliverables.

Preferred qualifications, capabilities and skills

• Certifications and training in Insider Threat (such as CERT courses, CCITP, GCITP, FIAT, etc.), Counterintelligence, and analytical or security tradecraft.
• Experience or training in Behavioural Science, Behavioural Analysis, or Behavioural Threat Assessment.
• Proficiency with insider threat technical solutions and data analytics platforms, demonstrating the ability to leverage technology for effective threat detection and analysis.
• Experience with SQL, data querying, and the use of analytical tools and visualizations to interpret and present complex data insights.

#ICBCareer

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.