Company Description

Ubisoft is committed to enriching players’ lives with original & memorable entertainment experiences. Ubisoft builds worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.

With over 30 locations worldwide, 94 nationalities and 55 spoken languages, Ubisoft teams are a creative force with a diverse range of specialties in development, business and operations. Through cross-studio collaboration and a forward-looking approach, they dream up new ideas, anticipate new technologies, and continually enhance their expertise.

From breathtaking gaming experiences to award winning marketing campaigns, Ubisoft creates engaging worlds that foster passionate communities.

Job Description

The Information Technologies (IT) Technician is responsible for delivering on-site support on the hardware and software of the Ubisoft Philippines employees, while maintaining a high level of customer support aligned with both the world-wide IT standards and the regional business needs.

As an IT technician you will:

  • Offer on-site support to the studio employees on hardware and standard software;
  • Build, deploy and maintain new workstation and build machine environment for employees according to group standards;
  • Manage and maintain local IT infrastructure when required;
  • Train and advocate IT and Security best practices and standards to studio employees;
  • Interact with external vendors and internal partners during problem resolution;
  • Deliver technical and IT training to studio employees when required;
  • Actively identify and communicate areas of improvement to his or her manager;
  • Take active part in the tracking and updating of the hardware and software asset inventory;
  • Maintain high levels of customer satisfaction within the studio and its regional partners;
  • Update and maintain a knowledge base on newly diagnosed problems and issues;
  • Carry out all other related tasks.

Qualifications

  • Bachelor’s degree in Information Technology or equivalent relevant experience;
  • 2+ years of experience in a technical support to end user position;
  • Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc);
  • ITIL certification an asset;
  • Excellent diagnostics and problem solving skills;
  • Excellent sense of customer service in a technical support environment;
  • Excellent English skills (spoken and written);
  • Strong knowledge of Microsoft Windows OS (7, 10);
  • Strong knowledge of Microsoft Office suite software;
  • Good understanding of SCCM, Active Directory and MMC;
  • Good understanding of networking and server concepts;
  • Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, rvers)
  • Familiarity with datacenter (rack, cooling, UPS) and IT security (antivirus, firewalls, proxy) concepts;
  • Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx);
  • Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry);
  • Familiarity with multimedia equipment (TV, console, projectors, video conference);
  • Familiarity to video game industry, its methodologies and processes;
  • Familiarity with technology industry, news and trends;
  • Ability to work autonomously and effectively in a fast-paced environment;
  • A good team spirit.

I'm interested
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Confirmed 2 hours ago. Posted 30+ days ago.

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