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About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Come and work with us.

Foundever is seeking a highly motivated and experienced Operation Training Manager to lead our employee training initiatives and ensure that our associates receive the necessary knowledge and skills to succeed in their roles. 

As an Operation Training Manager, your daily responsibilities will include:

  • Lead and direct the learning culture and vision. 
  • As a Business Leader, support the overall business strategy for the site. 
  • Develop/implement training programs for contact center personnel. 
  • Support the HR Director and the Site Director by providing development to the Leadership Team in order to deliver business objectives. 
  • Serve as an effective business partner to the Global Learning Team, supporting the development, implementation and delivery of global learning solutions. 
  • Manage training programs and the learning experience for adult learners in a site. 
  • Support development programs. 
  • Recruit, hire, train, manage, appraise and develop a team of trainers to enable them to progress effectively. 
  • Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching. 
  • Supervise the day-to-day activities of the trainers ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results. 
  • Design learning strategies to fill needs as identified through analysis, and in partnership with the Site Leadership Team. 
  • Conduct most complex training classes. 
  • Develop evaluation and validation instruments to collect and interpret data, assessing organization needs and training program effectiveness. 
  • Identify skill and knowledge requirements for sites/accounts through analysis of data from multiple sources. 
  • Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate. 
  • Actively pursue self-improvement opportunities.

To succeed in the role, you will need to have:

  • Advanced level of English skills (C1)
  • College degree in HR Management, Organizational Psychology or a relevant field (preferable)
  • 3-5 years of proven success as an internal/external training and development practitioner or in operations with experience coaching mentoring and developing others in a complex, fast-paced environment
  • Solid understanding of training processes and practices for adult learners
  • Experience in benchmarking HRD best practices
  • Strong understanding of computer basics (Windows, Excel, Word, PowerPoint, Outlook and Internet)
  • Proven client relationship skills (internal and external)
  • Well-developed consultancy skill
  • Delivering and facilitating learning and development interventions
  • Proven ability to use IT competencies and skills to analyze client needs and agree on client specifications for learning content/material
  • Ability to design and evaluate learning material – create a facilitators guide and participants material to support technical programs
  • Managerial experience in coaching, mentoring and developing others in a complex, fast paced environment
  • Results driven to achieve key objectives at a corporate and site level
  • A strong problem solver and researcher with the emotional and intellectual resilience to make key decisions
  • Excellent interpersonal, organization and time management skills
  • Excellent listening, oral, and written communication skills
  • Must hold EU citizenship or valid work permit for Greece
  • Be a local candidate as it is an office based position in Athens, Greece

Further abilities:

  • Strong background in Customer Service industry (call center preferred, but not essential)
  • Strong project management experience
  • Ability to manage deadlines, manage people, create effective partnerships with leadership, establish strong community education ties, develop training materials and apply reason to business problems
  • Good judgment and the ability to express thoughts clearly and simply

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Very competitive wages and stability
  • Fully paid training
  • Permanent contract
  • Private healthcare 
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Apply Today!

At Foundever, we recognize that our success is rooted in the diversity of our team, and we firmly believe that our differences are a powerful asset.

As an equal opportunity organization, we hold a deep appreciation for diversity and actively foster an inclusive environment.

We are dedicated to respecting and valuing the unique perspectives, backgrounds, and abilities of every individual within our company.

Our mission is to support you in achieving your goals by providing the guidance and resources you need to reach new heights.

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Confirmed 6 hours ago. Posted 16 days ago.

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