Santander Bank

Digital Identity Manager, State Street, Boston, MA

Country: United States of America

USA Job Family Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

USA Job Function Description: Primarily responsible for generating and communicating both the short-term and long-term digital agenda to the wider firm. They oversee the following areas: customer experience, channel development, product management, strategy & transformation, operations and analytics. A primary objective will be to unify and stimulate cross-collaboration between the different areas of the digital function as well as the wider business. Incumbent must operate within financial, budget and legislation constraints.

Essential Functions/Responsibility Statements:

• Conducts channel/product gap analysis, competitive research and industry evaluations to extract actionable insights to inform the digital strategy and determine the long-term digital backlog.
• Analyze client needs and market research in order to decide which are the priorities to be targeted and provide an adequate response to the client segments being addressed.
• Leads business case development, writing, and delivery as well as ROI-projections.
• Plans, manages and facilitates all phases of the Digital life cycle, from inception through introduction into the marketplace.
• Manages multiple, concurrent agile teams to define and execute the release plan on time and on budget. Roll-out business- critical change in short timescales whilst also adapting for other global and local programs running in parallel impacting the same audience.
• Leads a team that interfaces with QA and/or internal UAT resources to ensure requirements are met and approve finished product releases before it goes to the client.
• Sets the direction and reviews product documentation for the digital banking solution suite
• Tracks product and feature use to analyze and understand implications for product enhancements
• Develops tools and processes to gather feedback to shape and build future products
• Supports Sales and Marketing in promoting the products and ensuring revenue, business value, and client adoption goals are met
• Define business and operational KPIs for owned products; develop targets and manage forecasting for each Defined KPI; partner with Analytic teams on deep dives for anomalies in trends, to define root cause and action plans.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• BS/BA degree or higher: Engineering, Data & Analytics, or Technology-related fields Required
• Master's Degree or equivalent work experience. Strong Business knowledge and sound business sense Pref

Work Experience:

• 7+ Years Relevant and related work experience Required
• 2+ Years Management Experience Preferred

Skills and Abilities:

• Extensive knowledge and experience with creating and managing business requirements and user stories for software platforms
• Experience in developing digital product backlog and roadmaps with aggressive product delivery cycles
• Must be an exceptional collaborator, able to build and leverage relationships at all levels of the organization
• Strong controls mindset with a demonstrated ability to place the Bank’s control agenda at the fore front and a track record of developing and executing compensating controls alongside new product development
• Strong technology capabilities - must be able to manage major technology products end-to-end and develop key solutions for scalability
• Strong track record on product delivery and team leadership, managing complex and concurrent programs in dynamic organizations.
• Knowledgeable about the external environment including Main banking competitors, Regulatory environment, Global Economy, Latest innovations and technologies.
• Strong track record of Agile change leadership from inception through to execution and embedding, including establishing the vision and mandate for change, assessing the impacts, planning the approach and resources, and engaging stakeholders.

EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. 

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$101,250.00 USD

Maximum:

$175,000.00 USD