Parking Management Company (PMC)

Job Title: Garage Porter

Department: Commercial Parking

Position Type: Full-time and Part-time

Status: Non-exempt

Compensation: Hourly Pay

Reports to: Commercial Management

Position Summary

The Garage Porter is responsible for maintaining cleanliness, safety, and organization in parking facilities. This role ensures the garage and surrounding areas are well-kept, assists with minor maintenance tasks, and provides customer support as needed. The ideal candidate is detail-oriented, proactive, and capable of working independently in various weather conditions.

About Parking Management Company (PMC): 

PMC is a rapidly growing player in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission revolves around building robust client relationships through the highest standards of customer service.

For more information and to explore open positions, visit ParkingMgt.com.

Duties and Responsibilities:

• Facility Maintenance: Keep parking areas, stairwells, and elevators clean by sweeping, mopping, removing trash, and performing general upkeep.
• Safety & Security: Demonstrate accountability by following instructions and taking responsibility for tasks while maintaining commitment to work schedules to ensure the timely completion of duties. Observe safety and security procedures, take appropriate action when necessary, and report any unsafe conditions. Additionally, properly use and maintain all equipment and materials to ensure efficiency and workplace safety.
• Customer Assistance: Handle difficult or emotional guest situations with professionalism, ensuring prompt problem resolution while demonstrating responsiveness to customer needs and a commitment to providing high-quality service. Effectively balance individual responsibilities while contributing to a positive team environment, supporting team members, and recognizing their accomplishments.
• Equipment & Signage Maintenance: Ensure parking signs, pay stations, and other facility equipment are clean, functional, and properly positioned.
• Incident Reporting: Document and report any maintenance issues, safety concerns, or suspicious activity to management.
• Weather Preparedness: Help maintain safe walking and driving conditions by addressing snow, ice, or water accumulation in parking areas.
• Other Duties: Perform additional tasks as assigned by management to support garage operations.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to perform physical labor, including lifting, bending, and walking for extended periods.
• Comfortable working outdoors in various weather conditions.
• Strong attention to detail and ability to work independently.
• Basic knowledge of safety procedures and maintenance.
• Customer service experience preferred.
• Flexibility to work various shifts, including weekends and holidays.
• Adaptability & Problem Solving: Capacity to handle shifting priorities, resolve unexpected operational hurdles, and adjust work plans accordingly.
• Technology Use: Employees may be required to use personal cell phones for work-related tasks, including communication with team members, managers, and clients, as well as accessing work-related applications. Employees are responsible for ensuring their devices are functional and accessible during work hours. Any reimbursement for work-related phone usage will be in accordance with company policy.
• Education/Experience: High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
• Work Environment and Physical Demands: Work occurs in or around parking facilities and hotel properties, which may require standing or walking for extended periods. Exposure to both indoor and outdoor conditions is common. Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilities—close, distance, peripheral, depth perception, and focus adjustments—may be required to ensure on-site awareness and safety.

Pay Transparency:

PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – Upon eligibility 
• 401K – Upon eligibility 
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – Up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will:

Employment with PMC is on an at-will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120-day introductory period applies.

Fair Labor Standards Act (FLSA):

This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role is eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

PMC is compliant with all state workman’s compensation laws.

Employee Leave:

PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. 

Equal Employment Opportunity (EEO) Statement:

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance:

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.