Lead Service Quality

Bharti Airtel



                                                     airtel     Job Description                                        (Deliverables, Decision level, Demonstrate & Dimensions)                                                    

Job Title:  Engineer – Performance Monitoring

 Job Level:  Engineer

Function:  NOC-Service Quality

Location : Manesar

Reporting to :  Head-Network Performance

Date : 14-11-2017

Purpose of the Job

Performance Monitoring of Transmission Network.
Optical power / Span loss monitoring of Transmission Network.
Analyze & plan for diversity of circuits.

Deliverables (Maximum 5-6 key responsibilities)

Extraction of Optical ports PM report, Verification of error trends , opening of link error case TTs and assigning TTs to concerned team with proper action plan.
Proactive Monitoring of Optical Low-High Power correction & ring audit.
Repeat complaint analysis, Problem Management case analysis and PM validation of circuits.
PM enabling and port addition of new optical ports after script run in all NMS.
Process compliance.
Preparations and Analysis of MIS Reports.
Challenges :
Knowledge of newly installed equipment / technology, quickly adapt with new transmission technology being deployed to stay ahead in market.

Decision level

Prime: Final Decision Making authority, accountable to the Management

Shared: Decisions reached jointly with peers on a collective basis

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1) Properly data preparation on basis of which decision can be taken.

2) Suggestion can be given for tasks related to domain, role.


Demonstrate (Key competencies)

Good knowledge on Optical Fiber communications.
Basic knowledge of SDH, DWDM , OTN and Packet equipments.
Experience in Installation & Commissioning of ECI, Tellabs, Alcatel & Nortel equipments.
Experience on NMS for different vendors like ECI, Tellabs, Alcatel, Nortel & Huawei.
Tracing of circuits in different NMS.
Educational Level
B.Tech or Diploma Engineering
Working Experience
2-4 Years
Impact on customers :
i) Type of customers               Mainly Internal                 Mainly External                  Fair mix of Internal &      
No. of Subordinates :
i) Direct :
ii)Indirect :
Reporting Manager
Functional Head
Business HR
Attach Organization structure
JD Detail points:
Job Purpose
  • aspiring
  • must talk about functional EVP - team/ role contribution to the overall org objective
  • more personalized
  • second person
  • crisp, max 5-6
  • should reflect competencies (ref sample)
  • major challenges - about industry, role, domain, competition
    Decision levels
  • all must be filled - should not be KRAs
  • divided into functional & behavioural
  • refer new competency framework
    Edu & work Exp
  • clear - spl
  • exp - relevant indutry, no. of years of work exp, any key skill's exp
  • certification (if any)
  • incorporate key dimensions (additional to the ones in the JD)
  • has to be filled - mandatory or NA
  • Subordinates - indirect - # to be clearly mentioned
to mention topline + immediate reportees (mandatory)

Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015. To know more please visit, www.airtel.com


Lead - Service Quality SM Executive

Job Type


Job Posting

Jan 8, 2018

Read Full DescriptionHide Full Description
Confirmed 7 hours ago. Posted 30+ days ago.

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