Resources for Human Development

Job Type

Full-time

Description

Case Manager Supervisor

Bryn Mawr, PA

Reports to

Clinical Manager/Program Director

Why RHD?

Hybrid Schedule (Only 1 to 2 in office days per week!)

Generous PTO package

$1500 sign on bonus after 90 days of successful employment 

Position Summary

The position is responsible for upholding RHD values, adheres to the standards and regulations of OMHSAS, Magellan, the various counties that we work with, and any other funding or licensing bodies. The recovery coach/blended case management supervisor oversees a team of recovery coaches and blended case managers in order to ensure that services are being provided according to state, county, and program specific regulations, guidelines, and policies. The recovery coach supervisor assures that the delivery of recovery coach/blended case management services are robust and recovery and resiliency oriented. The recovery coach supervisor assesses the quality of services being delivered and develop change strategies as needed in order to empower employees to support participants in the pursuit of their goals. 

Essential Duties and Functions

• Oversee and supervise case management staff. 
• Ensure that all practices align with ICWC/CCBHC-E standards.
• Hiring and supervising all new recovery coaches and blended case manager, including onboarding/new hire paperwork and training. 
• Engaging with, managing, screening, assigning, and tracking all referrals.
• Provide quality assurance through monthly auditing of charts including monitoring timeliness and quality of behavioral health treatment plans, consents and releases of information, progress Notes, etc.
• Reviewing, approving and processing all progress notes in electronic health record (EHR) by providing careful review of service delivery and billing accuracy. 
• Utilizing various reports to reflect and monitor any necessary information and measure program outcomes, such as tracking services provided to participants, open cases, termination of cases, productivity, compliance, etc.
• Coordinating clinical aspects of team supervision and consultation and provide a minimum of bi-weekly individual supervision to all staff. 
• Calculate, track, promote, and maintain employee productivity requirements and engagement through individual, group, and field supervision. 
• Coordinating and leading clinical consultation meetings. 
• Coordinating continuing education trainings for employees. 
• Participating and engaging in leadership and clinical meetings to ensure coordination of care between recovery coaches/blended case managers, therapists, psychiatrists and certified peer specialists. 
• Managing company vehicle use as needed.
• Model engagement skills and foster positive relationships.
• Attend county meetings in order to stay current with current trends, opportunities, and barriers while positively representing RHD/LMCMS. 
• Collaborate and coordinate with county representatives as well as other providers in order to promote RHD/LMCMS and maintain positive affiliations and linkages. 
• Promote and ensure that recovery coaching practices and values are being delivered appropriately and consistently. 
• Mentor all recovery coach staff in the areas of professionalism, crisis management, effective communication, and professional growth. 
• Assist the agency with creating and maintaining a welcoming environment for both participants and employees.
• Attend and/or facilitate any needed trainings in support of current or future programming.
• Facilitate staff and team meetings. 
• Promote and facilitate continuing alignment of the program. 
• Participate in marketing and positive community interactions as needed. 
• Rotate responsibility of being back-up support to on call staff 

Qualifications

• Strong knowledge of case management, recovery principles and language, and peer support practices and values.
• A master’s degree in sociology, social work, psychology, counseling, education, gerontology, anthropology, history, criminal justice, or related area, 3 years mental health direct care experience, and two years of supervisory experience. 
• FBI, Child Abuse, and PA Criminal History Clearance
• Valid driver’s license 

Requirements

Physical requirements

Lifting Requirements

• Sedentary: exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to left, carry, push, pull or move objects (including self). Most work involves sitting majority of the time.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess) 
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Reporting Relationships

• Direct Supervisor: Program Director/Assistant Director 
• Directly Supervises: Lead case manager, case Managers, recovery coach
• Ancillary Support: LMCMS leadership team

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.

Salary Description

$63,793.00