Head of Release Management


Company Type
Position Summary
The Release Manager owns the release lifecycle which includes scheduling, coordinating and managing releases across multiple teams in an agile environment. These releases include delivery of new products across multiple modalities, updates, patches, security improvements and End of Life for our product portfolio.  This role is highly cross-functional and will involve working with teams across Box to ensure product and Go-To-Market (GTM) readiness to deploy the release into production.
Reporting to the Senior Director, Product and Platform Operations, the Head of Release Management will be a hands-on leader who will build and manage a small team.  This role will be expected to define release management process which includeimplementing control checks and tools, building a release calendar, coordination between teams, providing reporting and status updates, execution of process/procedures/releases and production guardianship. This role should be able to create and maintain relationships with cross-functional teams to navigate complex dependencies, exert indirect influence to get things done and ensure the integrity of the release. This role should be highly supportive of members of the team as they go through their software development lifecycle process.
Functional Responsibilities 
  • Manages the release process end-to-end:  from the planning of release through to actual release deployment to production
  • Maintains the release schedule for all products and ensures alignment across key partners and vendors
  • Defines, coordinates, refines, and enforces the release process and related tasks
  • Conducts Release Readiness reviews, Milestone Reviews and Business Go/No-Go reviews  
  • Identifies and manages risks and handles escalations 
  • Collaborates with cross-functional teams on issues related to release details to ensure a smooth release
  • Oversees and maintains technical documentation process for all release
  • Develops and communicates key project plans, timeframes, changes and risks, including release details and requirements to senior management and affected stakeholders
  • Tracks release cycle activity (progress, dates, deliverables), and provides reports as necessary
  • Writes and maintains written procedures for Release Management. 
  • Configures and implements automated tools and/or manual processes that integrate the Release Management function with other processes
  • Continually works toward making improvements in the release process
Business Acumen & Leadership
  • The successful candidate will have had experience managing the release of enterprise applications with  SaaS/Cloud delivery models at scale
  • Has the ability to partner with and influence key stakeholders in the release management process
  • An agent of change with an ability to manage evolutionary transformation
  • An inspirational leader who not only creates but leads a forward-thinking, visionary alignment between engineering, product and operations
  • Actionable insight on the problems that Box’s customers are trying to solve and the technical acumen to understand the merits of approaches for solving them
  • Bachelor’s degree
  • 7-10 years in release management, acting as a lead or manager in an operations centric environment
  • Advanced knowledge of software development lifecycles
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Demonstrated effective leadership and analytical skills
  • Excellent written and verbal communication skills
  • Strong organizational skills and attention to detail
  • General PC knowledge including Microsoft Office with an expert level knowledge of Excel
Preferred Skills
  • Formal training in project management practices
  • Experience with Agile methodologies in a SaaS environment
  • Solid understanding of project management principles preferred
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Confirmed 9 hours ago. Posted 30+ days ago.

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