Elavon

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Data Governance Analyst

ROLE SUMMARY:

Approaches data governance with data as a product and governance as a service mindset.

Partners across Operations within the shared services organization supporting Lines of Business, Risk/Compliance professionals, and technology, to support and maintain data governance practices and processes within Operations as it relates to Consumer, Payments, and Contact Center data and analytics usage.

Thorough knowledge across application of Business Intelligence tools (e.g.: Power BI or other BI Tools) and Data concepts including ETL, ELT, and Azure (or other Cloud services) required.

SPECIFICATIONS:

A senior individual who works independently under minimal supervision. Strong technical/functional understanding of systems and platforms such as Nexidia Speech Analytics, NICE SaaS, Azure data environments, AWS S3, Power BI, and support critical Data Catalogues (Metadata, Metrics) and business processes. Strategically assesses business needs and recommends approaches for both short-term success and long-term success across the data landscape as it pertains to serving data consumers and quality expectations. Strong SQL & analysis skills. Communicates well across Technical and Business partners. Great problem-solving skills. Great risk documentation skills and the ability to hold teams accountable for sustaining data governance in the work that they do.

ESSENTIAL FUNCTIONS:

• Supports Metadata Dictionary knowledge through ingestion of critical data lineage, quality rules, and ensures information can pass into Microsoft Purview leveraging MS SQL, Oracle, Hive, and DB2 query languages.
• Supports Metrics Dictionary through the lineage awareness of key metrics and ensures alignment within the Metadata Dictionary of all fields
• Provide support around critical data/information and how it is used for business processes within the organization. This may be for many systems of record, provisioning points (data warehouses, marts) or business processes. Where insufficient, works with partners to introduce data capabilities to improve the data landscape
• Ensure that strong controls are in place to deliver data that is fit for purpose within Operations for assigned system of record, provisioning point or business process(s) in alignment with Data Stewards
• Facilitates development of business data flows and control documentation as well as performs control assessment review for all high-risk reports and processes, and highlights inline/automation capabilities predominantly for quality controls
• Signoff on accuracy of business data flows, and control environment.
• Ensure compliance with the enterprise data governance policy and guidance & adopt enterprise solutions.
• Be knowledgeable about consumers use and needs for the data delivered within the business in support of internal and external business line functions while maintaining clear data privacy awareness
• Support manager in development and documentation of KPIs, identification of risk and development of remediation approaches and plans.
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

Specific knowledge, skills, or experience required: 

Technical/functional understanding of systems and platforms such as Nexidia Speech Analytics, NICE Engage, Hadoop/Hive Data Environments, AWS S3, Azure, Power BI, SQL Server, Contact Center metrics and business processes, with a strong focus on Data Quality Testing, Data Catalogues, Metrics, and Data Lineage including documentation. Ability to own and deliver Data Product Solutions regardless of life-cycle location

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This position is not eligible for visa sponsorship.

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.