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About Delphix

Delphix is the industry leading data company for DevOps.

Data is critical for testing application releases, modernization, cloud adoption, and AI/ML programs. Delphix provides an automated DevOps data platform. Delphix masks data for privacy compliance, secures data from ransomware, and delivers efficient, virtualized data for CI/CD and digital transformation.

Delphix provides essential data APIs for DevOps, including data provisioning, refresh, rewind, integration, and version control. Delphix supports all apps from mainframe to cloud native across the multi-cloud, including SaaS, private and public clouds. For more information, visit www.delphix.com or follow us on LinkedIn, Twitter, and Facebook.

  • The Team
  • As a member of the India Customer Support Team working from our Delhi NCR office, you would provide the highest level of professionalism and timely assistance to our customers. Working in a Global follow the sun model to help our customers reap the full benefit of their Delphix Engines, you would benefit from being part of a highly skilled, dynamic and collaborative team, willing to assist each other to bring about high levels of customer satisfaction. You would benefit from working in a new office, with a great culture and opportunity to expand your skills and develop to achieve your potential.
  • The Role
  • Delphix strives to give the highest level of professional support to its customers through many different avenues. As a Technical Support Engineer you will often be the first contact point for our customers, where you are responsible for taking and working cases, utilizing common methods of interaction and creating knowledge content to better enable customer self-service. You will become a Delphix product expert, able to effectively communicate and troubleshoot complex issues with the customer, including analyzing logs, filing bugs, implementing workarounds and aiding customers in any technical issues that may arise with the product and related technologies and environments.

Responsibilities :

  • Perform case backlog management and provide customer communication as appropriate
  • Reproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering
  • Work cross functionally with Engineering, Professional Services, Presales and other groups as required
  • Create knowledge content that is shared with customers and co-workers
  • May be required to work shifts including weekends and holidays

Requirement :

  • Bachelor's degree in Computer Science or equivalent job experience
  • 3 - 8+ Years of relevant Experience
  • Demonstrated history of strong analytical and troubleshooting skills
  • Excellent English verbal and written communication skills
  • Strong interpersonal and customer relationship skills
  • OS Skills in Unix / Linux or Windows Server
  • Experience working in a Customer-Facing Technical Support Role

Good to have :

  • Experience managing or operating Oracle, SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery
  • Knowledge and experience with SQL queries
  • Network Troubleshooting (NFS, iSCSI, TCP/IP, routing protocols)
  • Experience with data transformation, especially Pentaho Kettle or comparable ETL engines
  • Ability to read Java code
  • Experience using or administering virtualisation, hypervisors or cloud (Azure, VMware, AWS)

We at Delphix are strongest when we bring together a diverse set of perspectives and experiences. We aim to empower each voice to be heard and respected. With this belief and our Core Values in mind, we are committed to hiring and supporting diverse teams without regard to caste, race, ethnicity, gender identity and expression, sexual orientation, disabilities, neurodiversity, physical appearance, body size, nationality, age, religion, veteran status, or similar personal characteristics. We aim to build an inclusive environment that leverages diversity for the benefit of the company and our individual employees.

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Confirmed an hour ago. Posted 30+ days ago.

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