Amazon

DESCRIPTION

The Selling Partner Communities team is looking for a Sr. Program Manager, Strategic Initiatives to join our Selling Partner Communications and Content organization. This individual will play a critical role in our efforts to up-level our communications to inform and inspire our Selling Partners across all communications channels.

This individual will work with teams across SPS to influence content quality, relevancy, and engagement as inputs to our end goal of improving seller satisfaction through comms. You will establish program best practices, lead change initiatives, and implement solutions that benefit the seller experience.

Excellent communication skills, bias for action with clear prioritization and an ability to thrive in ambiguity are required.

Key job responsibilities

• Establish programmatic best practices in alignment with overall content quality strategy
• Define and instrument success metrics across content types and channels
• Develop and maintain partnerships with internal teams and stakeholders, driving accountability
• Conduct weekly metrics analysis and deliver program reporting to leaders and stakeholders
• Serve as a key influencer in developing and auditing business strategy, and monitoring key metrics, seller feedback, and learnings to deliver programmatic optimizations
• Review and implement program and process optimization

About the team

The SPCS organization builds lasting connections with, and drives the success of our Selling Partners (‘SP’). Our products such as Seller News and Forums are actively used by millions of Selling Partners worldwide to engage with Amazon and foster an active and inclusive community and information exchange among SPs. These products also provide valuable insights into SP sentiment and issues. We are currently re-imagining how to enable our SPs to engage with other sellers, form Communities, and interact with Amazon.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.