The Fortune Society

Title: Case Management Supervisor

Unit: Education & Employment Services

Salary: $65,000 to $70,000

Reports to: Director, Workforce Development

Status: Full Time; Regular, Exempt

Location: Long Island City, Queens

Days/Hours: Monday to Friday, 9:00am to 5:00pm; some evenings and weekends as required

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency just under $79 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and in depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our participant population mirrors the incarcerated population in being approximately 85% male and over 90% people of color. Our program models are recognized, both nationally and internationally, for their quality and innovation.

Position Summary

Under the supervision of the Director, Workforce Development, the Case Management Supervisor will oversee the Employment Services’ Case Management team, ensuring Case Managers provide comprehensive reentry services to individuals with criminal legal system involvement, many of whom are reintegrating into the community. The Case Management Supervisor will be responsible for providing direct supervision to the Case Management team, creating materials to support the oversight of the team, and promoting quality documentation practices for all services rendered by conducting regular quality reviews of participant case files. The Case Management Supervisor has a primary responsibility to ensure that data collected by the reporting is accurate, recorded, and updated frequently and will also assist with conducting orientation assessments, provide support with work readiness preparation, offer job-related case management and coaching, career path exploration, and support with job retention. They will also be responsible for regularly engaging with internal and external stakeholders to ensure our participants' services are met and providing updates as required.

Mission, Culture and Fit

The Case Management Supervisor must embody the values and mission of the Fortune Society. This includes meeting our participants where they are, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done.

Results Driven

The Case Management Supervisor works with the Director, Workforce Development to manage contracts to ensure deliverables are met and lead ongoing program improvements, maintaining commitment to meeting and exceeding program deliverables. The Case Manager Supervisor anticipates, identifies, and effectively addresses issues and/or risks, planning for contingencies to manage challenges and follows through on plans established. They will also manage projects and tasks successfully from inception to delivery.

Supervision

The Case Management Supervisor should be able to communicate the vision to direct reports and ensure that the team understands and strives towards defined performance goals. The Supervisor carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and mentoring employees; addressing employee relations and resolving problems.

Effective Judgement and Decision Making

The Case Management Supervisor will demonstrate their ability to apply the principles of management, effectively communicate, engage and motivate team members to meet the milestones required for the program. The Case Management Supervisor is a leader that can make effective and efficient decisions and encourage prudent risk-taking. They will also illustrate excellent interpersonal skills.

Essential Duties and Responsibilities

Program Leadership

• Provide administrative support, training, supervision, and programmatic guidance to the staff, while ensuring the delivery of quality services to participants, ensuring goals are met for all contracts in the Employment Services’ division;
• Manage and monitor staff schedules, approve staff timesheets, conduct onboarding for staff and interns, oversee the retention outreach process, organize training, and host recurring in-service trainings.
• Represent as the point of contact for participant crises that occur onsite;
• Responsible for ensuring that weekly case conference coordination is conducted in accordance with expectations set by the leadership team.
• Utilize a case management approach to oversee participant needs and overall program operations in the community at all Fortune locations where services are offered, including managing referrals, orientation, career development workshop participation, and participant referrals to hard skills, fellowships and direct placement services;
• Work closely with other key staff who play an important role in implementing all program services;
• Support the Director, Workforce Development with administrative duties including but not limited to, hiring and onboarding new staff, creating program operation calendars, designing coverage schedules, approving timesheets and completing performance evaluations;
• Act as a liaison with community organizations, government agencies, and funders;
• Assist with coverage whenever the Director, Workforce Development is out of office;
• Supervise, support, and train Case Managers with a goal of skill set development.

Service provision and oversight

• Oversee case management services, including referrals to wrap-around services in other departments, vocational trainings, transitional employment opportunities and direct placement support services;
• Support the staff in developing an extensive base of referral partner agencies that provide services in the community such as substance use treatment, mental health treatment, and others essential service;
• Coordinate service provision post release with the community-based Education and Employment Services team;
• Continuously seek new resources and opportunities to support the needs of clients;
• Conduct and review career aptitude assessments (LSCMI)- ensure Levels and identifiers are documented (e.g. DIN and NYSID numbers);
• Assist with ensuring required participant documentation is accurate and uploaded in the Client Record Management (CRM) system(s), to include consent forms, state identification and educational documents;
• Support with facilitating orientations, provide backup support to group facilitation, individual and group information sessions;
• Support with creating career plans and identifying resources and labor market information, while working in collaboration with other internal and external partners to ensure wrap around supports are in place for clients to be most successful throughout their career development process.

Data Management and Reporting

• Support Director, Workforce Development with data collection, ensuring for accuracy and completion, to assess program effectiveness and inform strategic adjustments;
• Ensure required data is entered accurately and in a timely manner into Fortune’s agency-wide CRM system, Caseworthy database system;
• Work with Data Analyst and Director, Workforce Development and support with completing weekly, monthly, and quarterly reporting to ensure data is accurate and submitted timely prior to submitting reporting to stakeholders, funders and including data on internal Critical Indicator (CI) reporting;
• Attend and participate in all necessary meetings, conferences, and trainings;
• Engage in his/her own ongoing professional development;
• Additional responsibilities as required.

Qualifications:

• Bachelor’s degree in Sociology/Social Work/Criminal Justice/Public Administration or other life/professional experience equivalent to a Bachelor’s degree;
• A minimum of two years of experience in management capacity, with at least four years working in social service, criminal justice or workforce programming;
• Bilingual (English/Spanish) preferred;
• Skilled communicator who can liaise interdepartmentally, as well as with community partners and stakeholders;
• Experience working in correctional setting and reentry preferred;
• Strong administrative and organizational skills;
• Strong written, verbal and public speaking skills;
• Excellent computer skills, including the ability to write reports and enter data into a database;
• Ability to maintain composure and patience in challenging circumstances;
• Ability to work a flexible schedule;
• Proficiency in Microsoft Office Suite applications, including Excel, Outlook and Office 365;
• Ability to work independently and on a team;
• Experience and/or desire to work with a culturally diverse population; and
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements - Travel to Long Island City office, other Fortune offices, conferences, and other relevant events.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.