Customer Service Associate

United Technologies

Company Type

UTC Aerospace Systems is one of the world’s largest suppliers of technologically advanced aerospace and defense products and employs approximately 42,000 people worldwide with approximate annual sales of ~$14 billion. We design, manufacture and service systems and components and provide integrated solutions for commercial, regional, business and military aircraft, helicopters and other platforms. We are also a major supplier to international space programs.

Our customers include original equipment manufacturers that build aircraft and helicopters, engine manufacturers, and airlines, as well as defense agencies and contractors. Our commitment is to help them develop and maintain safer, lighter, more reliable and more efficient aircraft and other platforms.

This position is responsible for providing a full range of administration functions for assigned customers and programs. Acts as a customer account/spares/production/repairs program analyst within the area of customer support. Support communication to customers to solicit exchange of information to ordering and processing of accounts less than $30 m. Under direct supervision, does order entry, works to support plans, providing supporting data with recommendations, standard pricing, payment and delivery commitments.

Contract Administration

  • Provide assertive contract management well established customers and programs.
  • Minimize assumption of business and contract risk; communicate risk issues to appropriate management levels and develop contingency plans as necessary.
  • Administer customer request for quotes, purchase orders, repair orders, for contractual or price listed items.
  • Manage all demands and demand planning for assigned customers.
  • Identify and support Customer Support Administrators with delivery and quality issues within the organization and at the customer.
  • Support resolution of conflicts and assure compliance with contract requirements.

  • Establish sole contact with assigned customers for all programs under contract..
  • Maintain effective liaison and coordination between all functions of the company and the customer with regards to committed/contractual business.

Represent customers within company; champion customers needs and coordinate responses to assure customer expectations are met.

Qualification: Minimum Experience: 1-2 years
Excellent verbal and written communication skills.
Knowledge of computer systems.
Use of order management software.
Education: 2 Year degree or equivalent experience required.
4 year degree preferred.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Confirmed 7 hours ago. Posted 30+ days ago.

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