Ross Stores

Description

GENERAL PURPOSE:

Store Operations and Loss Prevention are large organizations with a wide breadth of departments that directly support Stores and Field teams. These teams manage recurring maintenance activities as well as several major initiatives each year. These activities require sizeable cross-functional and inter-functional partnership. In addition, the nature of Stores (which requires immediate response to emerging business trends) drives significant ad hoc work. The Store Operations Planning and Administration team helps facilitate information flow and manage workload for Store Operations and Loss Prevention – given the high level of visibility, variability, and volume of the work. 

The Senior Manager within the Store Operations Planning and Administration team is tasked with spearheading solutions for business challenges (including serving as PMO on inter-functional projects and initiatives) and driving collaboration, continuous improvement, organization and alignment with Senior Leadership. This person will support the development and implementation of effective communication strategies to ensure internal and external stakeholders are informed about Store Operations and Loss Prevention goals, objectives, and key performance indicators. This position will frequently interface with Senior Leadership within Store Operations and Loss Prevention.

The base salary range for this role is $105,600 – $161,100. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. 

ESSENTIAL FUNCTIONS:

• Support Store Operations and Loss Prevention strategic multi-year planning; develop content for meetings and special events that are critical for strategic alignment and team cohesion.
• Serve as PMO on inter-functional projects and initiatives within Store Operations and Loss Prevention, integrating connecting work streams that would otherwise remain siloed and ensuring decisions are sound and meet the needs of the business. Provide insight, guidance and recommendations on fast-moving, highly nuanced initiatives and serve as the primary point person for Senior Leadership.
• Develop and implement effective communication strategies (e.g., presentation decks, talking points) to ensure Senior Leadership is informed and aligned on department goals, objectives, and key performance indicators.
• Drive continuous improvement for the Store Operations and Loss Prevention organization – proactively identify obstacles and challenges across the organization, create best practices to solve them, and influence others to ultimately implement new practices. 
• Facilitate Store Operations and Loss Prevention corporate workload planning (including the maintenance of a 3-year Store Operations and Loss Prevention Initiatives Roadmap) and provide governance for unplanned demand
• Attend and recap senior level meetings and ensure the appropriate business partners are looped into conversations and outcomes from that meeting to enhance collaboration

COMPETENCIES:

• Building Effective Teams
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Effective Communication
• Leading by Example
• Plans, Aligns & Prioritizes

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor’s degree required, 6+ years of professional work experience, preferably within strategic management consulting, retail, and/or consumer products. MBA preferred
• Demonstrated track record as an outstanding problem-solver and strategic thinker

o Able to quickly identify key issues and develop hypothesis

o Able to work in and bring structure to ambiguous environments

• Very strong written and oral communicator; strong presentation and deck writing skills 
• Experience with strategic initiatives, cross-functional stakeholder engagement, and project management, including the ability to drive results and manage competing priorities
• Excellent interpersonal and people leadership skills

o Able to collaborate effectively using broad range of influence styles to drive desired results; works well with others and is considered a true team player

• Intellectual curiosity, humility and resilience to navigate a fast-paced retail landscape
• A detail-oriented approach to managing work processes. Must pay very close attention to details and have the drive to get things right
• Unquestionable personal and professional character and integrity – must be trustworthy with confidential information
• Strong fundamental business technical skills – must be Excel and PowerPoint proficient and have an ability to learn new business process software applications
• Prior retail or related experience is preferred. An ideal candidate understands the intricacies of a retail P&L and balance sheet and will understand the financial operating requirements of an off-price, low-cost retail operator

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer. 

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. 

Consistent timeliness and regular attendance. 

Vision requirements: Ability to see information in print and/or electronically.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work #LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.