Lead - Incident & Change Management (TAC)

Bharti Airtel

Description

                                                     Airtel     Job Description 

                                      (Deliverables, Decision level, Demonstrate & Dimensions)                                                    

Job Title:  Executive (Shift Engineer)

 Current Job Level:  SM

Function:  NOC (NSG –DTH)

Location : Manesar

Reporting to : Head - TAC

Date :

Purpose of the Job (in 2 to 3 lines)

To Handle the operations (24*7) at DTH Network Operations Centre in adherence with various Processes such as Incident Management, Network change management, Customer Fault Management, Problem Management & Broadcaster Management.

 

Deliverables (Maximum 5-6 key responsibilities)

1)      Technical analysis on product performance  and service related issue.

2)      Product (CPE), application & DU testing.

3)      To maintain the service uptime as per SLA.

4)      Piracy control & special FP management for all the Broadcasters & CSD to control revenue leakage

5)      Enhancing product life cycle through quality testing & analysis.

6)      Resolution of all kind of technical related issues escalated to NOC.

 

Major Challenges :

·         Ensuring the error free product for Customers by rigorous testing.

·         Reduction in Technical CoPC  through identification and implementation of fix for key issues.

·         Providing quality feedback from selected sample issues/feedbacks received from Field.

·         Process and SLA adherence.

 

Decision level (Please select only one of the below by highlighting it and mentioning few details)

Prime: Final Decision Making authority, accountable to the Management

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shared: Decisions reached jointly with peers on a collective basis

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Contributory:

·         Makes a major contribution to a decision or policy judgment reached by others

·         STB Test with precision before commercial deployment for best viewing Experience

 

·         Software & Application testing before commercial rollout to ensure optimum performance

 

·         OTA test on all 15 models of STBs prior to its commercial release for  each software upgrade planned

 

·         CoPC  analysis & fault reduction

 

·         Providing resolution on all Technical issues escalated to NOC

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Demonstrate (Key competencies)

-          End to End understanding of DTH network (Compression System, Broadcast, CAS, RF, IT) and CPE

-          Problem Solving Skills, Provide the solution to the customer on time.

-          Understanding of IP and its applications in DTH and broadcasting Environment.

-          Good at MS office and other reporting tools.

-          Technical reports / Dashboards/ presentation creation and circulation to concern team and top management.

 

 

Educational Level

Must have: Diploma In Electronics and Commn.

 

Working Experience

Must have:  3 yrs. of working experience in DTH or similar environment.

 

Dimensions

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Confirmed 9 days ago. Posted 30+ days ago.

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