Senior Sales Operations Specialist

Symantec

Company Type
Responsibilities
Experience
Workhours

Responsibilities

  • Drive the assigned territories/segment renewal successfully
  • Take the sales lead on the assigned renewal opportunities, and deliver on the renewal sales target/quota
  • Manage outbound and inbound calls with customers/partners regarding renewal quotes, products, pricing, programs, up/cross selling etc.
  • Respond to customer, reseller and distributor renewal requests accurately and within the defined SLA
  • Collaborate closely with Internal and external parties including channel partners to drive higher Renewal retention rate
  • Interface with channel partners and customers for regular funnel and ensure accurate run rate forecasting
  • Build and maintain relationships with the all tiers of our reseller channel and with end customers
  • Become a subject matter expert on value delivered to customer by current solutions
  • Engage with customers and partners to understand their business challenges and IT products, and map those to Symantec products for cross-sell/ up-sell
  • Address customer and partner queries and resolve any concerns or problems; interact with other company departments as necessary
  • Ensure accurate maintenance of all existing Symantec customers, opportunity and forecasting data in CRM (Salesforce.com)
  • Exercise judgment within defined procedures and practices to determine appropriate action
  • Assist Manager and local sales/renewal teams with building out the renewal sales process for Symantec’s emerging cloud technology and integrating this with the on Premise Renewals Processes and Teams

Qualifications

  • Fluent in written and spoken Japanese and business English (other languages such as Chinese and Korean is a plus)
  • Excellent organizational and time management skills
  • Highly motivated, results orientated, can-do mind set
  • Possess basic knowledge of Symantec solutions and understanding of cloud security and storage
  • Excellent verbal communications with strong phone skills and ability to be persuasive
  • Preferably with experience using Sales Force.com application and CRM tool
  • Knowledge and skills on Microsoft applications esp. Excel and PowerPoint

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Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

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Confirmed 21 hours ago. Posted 30+ days ago.

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