Supervisor - Centre of Excellence Cash Reconciliations and Investigation

Royal Bank of Canada

What is the opportunity?

To support the growth of the IWM business by supervising the reconciliation and investigation team within the Reconciliations Centre of Excellence, ensuring an efficient, accurate and timely reconciliation and investigation service.

The role is responsible for executing the established control and risk management environment to ensure all reconciliations are produced in accordance with bank standards and regulatory requirements.

To provide reconciliation and investigation services initially for IWM British Isles, then extending to include IWM Asia and further expansion within the IWM Americas region.


What will you do?

  • Work with the Manager / Assistant Manager to implement and operate effective controls and operational service efficiencies. When required produce relevant performance metrics for the Manager/Assistant manager
  • Ensure all reconciliation and investigation activity is completed and performed in accordance with documented procedures. Perform complex investigations, provide advice / guidance on corrective action
  • Contribute to the development of processes/standards/policies/guidelines/tools, as required, to facilitate compliance with bank standards and regulatory/risk initiatives. Leverage the value in team, department and IWM wide teams to develop better solutions and achieve a cross –business mindset
  • Ensure operating processes and procedures relating to reconciliations and investigations are continually reviewed and are embedded in the working practices of the team.
  • Undertake/Oversee investigation, reporting and remedial action in relation to any related loss events
  • Monitor the chasing of statements to ensure receipt and monitor generic email boxes for receipt of statement and queries
  • Supervise reconciliation and investigation team in order to support multiple business lines and act as escalation point for issue resolution within the team and wider Reconciliations CoE
  • Ensure any outstanding items exceeding agreed timescales are esculated for management review
  • Supervise a team of operational professionals with a focus on excellence, collaboration and teamwork in serving the end client and realizing on the business potential. You will provide focus and clarity within the team by establishing individual goals, driving performance management, supporting career development and rewarding strong performance. Ensure that employees understand RBC vision and values and support / reinforce behaviours that contribute to RBC goals


What do you need to succeed?


  • Experience of supervising reconciliation and investigation activity within a high volume business
  • Strong supervisory skills 
  • Understanding of double entry bookkeeping
  • Extensive knowledge of  RIBS/MILVUS / Online services / Internet applications
  • Good knowledge of Excel / macros



  • Working knowledge of IntelliMatch/IntelliTracs and Crystal reports
  • Relevant qualification
  • Technical knowledge relating to Treasury Products and Custody products


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Opportunities to build close relationships with colleagues
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Ownership and accountability of your work  
  • Open to considering flexible work/life balance options



About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit


Get Career Alerts
Stay in-the-know about great career opportunities at RBC. Sign up for Career Alerts  and get customized info on our latest jobs, career tips and Recruitment events that matter to you. 

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at 


Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.




City:  St Peter Port 
Address:  St Peter Port 
Work Hours/Week:  36.25 
Work Environment:  Office 
Employment Type:  Permanent 
Career Level:  People Manager 
Pay Type:  Salaried 
Required Travel (%):  0-25 
Exempt/Non-Exempt:  N/A 
People Manager:  Yes 
Application Deadline:  2018-01-19 
Req ID:  153781

Posting Notes:  [[mfield1]]


Flexible Working Options Considered

Read Full DescriptionHide Full Description
Confirmed 10 hours ago. Posted 30+ days ago.

Discover Similar Jobs

Suggested Articles

One Step Register
Need an account? Sign Up