Waste Management

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary 

Researches account activity and resolves accounts through contact with customers demonstrating strong communication and interpersonal skills. This role will be expected to support policies, procedures and change initiatives as needed by management. The Sr Collector will provide a more analytical approach to portfolio management for their customer base in addition to handling escalated calls. 

II. Essential Duties and Responsibilities 

To perform this job successfully, an individual must be able to perform each of the following essential duties satisfactorily. Other minor duties may be assigned.

• Initiates telephone and/or email contact with customers and cross functional teams, arranging for collection or account resolution 
• Resolves collection disputes across areas; makes inquiries, researches account information, and follows-up with both internal and external customers. 
• Maintains records of credit risk, accounts by logging activity in systems of record and reporting 
• Responds to email / telephone communications from customers and investigate inquiries 
• Investigates payment habits and schedules of clients across multiple segments and business units 
• Works independently to establish portfolio management strategies. 
• Works reconciliation of customer records by engaging customer and internal constituents to work the open issue(s) to resolution. 
• Review, interpret, and clearly describe the terms and conditions of contracts 
• Responsible for special projects 

III. Supervisory Responsibilities 

There are no supervisory responsibilities in this role. 

IV. Qualifications 

The requirements listed below are representative of the qualifications necessary to perform the job. 

A. Education and Experience 

• Education: High School Diploma or GED (accredited). 
• Experience: Four (4) years experience in collections, preferably in a business to business setting.
• National Accounts Collector experience preferred. 

B. Certificates, Licenses, Registrations or Other Requirements 

• None required. 

C. Other Knowledge, Skills or Abilities Required 

• None required. 

V. Work Environment 

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; 
• Required to exert physical effort in handling objects less than 30 pounds occasionally; 
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rare; 
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rare; 
• Normal setting for this job is: hybrid setting. 

The expected base pay range for this (office, hybrid) position is $26.25- $28.00/ hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Benefits 

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

ABOUT WM

WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. 

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.