Royal Bank of Canada

Job Summary

Job Description

What is the opportunity?

Reporting to the Director, Business Analysis Contact Centre Technology, the Senior Business Systems Analyst will be responsible for the execution of all aspects of requirements delivery including planning, elicitation, analysis, and documentation. Will support changes to Business and Technology for development projects of various complexity impacting the portfolio systems used by the RBC Advisor network. You will have the opportunity to manage multiple priorities and time constraints while delivering high-quality requirements and support while partnering with various IT and Business stakeholders.

What will you do?

• Plan and execute detailed system requirements phases and identify, track, and resolve business systems issues.
• Elicit and analyze business and system requirements, create/edit documentation such as current and future state business & systems processes, user stories, story maps, data catalogs, business rules, use cases, and user interface design.
• Stakeholder management where candidate can coordinate among stakeholders, colleagues, and managers to encouraging adoption of best practices.
• Provide support to our business, technical and third-party partners during the development and testing phases.
• Contributes to successful project completion within budget and on time, by identifying risks and developing/recommending mitigation strategies.
• Review test plans, scenarios, cases as needed.
• Build and maintain a repository of reusable system documentation.
• Identifying risks, dependencies, assumptions, and constraints.
• Effectively communicate and build rapport with team members, stakeholders, and business unit partners through all project phases.

What do you need to succeed?

Must-have

• 5+ years of experience as Business Systems Analyst/Business Analyst
• Self-motivated, independent, possess excellent analytical, communication and presentation skills.
• Proven experience with Agile & Iterative Waterfall methodologies delivering large-scale complex projects.
• Proven experience in requirements planning, analysis and documentation such as Use Cases and Scenarios, User Stories, Process Modeling, User Interface Design, Data Requirements, Acceptance and Evaluation Criteria Definition.
• Strong communication skills, verbal and written, for both technical and business audiences.
• Experience working with Jira and Confluence.

Nice-to-have

• Understanding of API.
• Experience in Contact Centre Advisor domain.
• Hands-on data analysis experience using medium to complex level SQL on but not limited to Relational databases.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Agile Methodology, Agile Methodology, Agile Requirement Management, Atlassian Confluence, Atlassian JIRA, Business Analysis, Business Analysis Tools, Business Data Analysis, Business Process Management (BPM), Business Process Modeling, Business Process Modeling Notation (BPMN), Business Requirements, Business Requirements Analysis, Business Rules, Commercial Acumen, Critical Thinking, Data Analysis, Decision Making, Functional Requirement Specifications, Group Problem Solving, Interpersonal Relationship Management, Iterative Methodology, IT Requirements, Prioritization, Requirements Planning {+ 6 more}

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-02-28

Application Deadline:

2025-03-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Read Full Description