Job Title

IT Support Analyst

Business Segment

Owned Stations & Affiliate Relations


This role will providetechnical support to the end user population of 300+ at NBCUniversal inChicago, maintaining the infrastructure,addressing security needs, providing desktop support, and other technologyrelated duties. This position interacts directly with the end users, includingnewsroom operations, sales and others all with varying priorities and needs. This positionwill work closely with Broadcast Engineering to provide ongoing systemmaintenance throughout the newsroom and technical core including diagnosis andimprovements in the broadcast IT system. Other job responsibilities include: 

Appropriately handle and track customersupport requests to 5544Help, our helpdesk system, communicating with end-useron progress and resolution of their requests.

Be visible and accessible in the workplaceto proactively seek out issues via regular check-ins with key stakeholders

Performupgrades utilizing the SCCM system and manually as needed, resolve problems,and maintain end user PC’s, laptops and other devices

Troubleshoottechnically advanced hardware and softwareissues courteously and expeditiously

Job Number


Posting Category



United States



About Us

NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.



Career Level



Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering or relevant field
Minimum 2 years working in an enterprise IT environment supporting a large user base
In-depth experience (2+ years) with MS Windows XP, Win7 desktop, 2000/2003/2007 server, Active Directory, Dell desktop equipment, Multi-Media Platforms, Internet/Intranets, Mac hardware/OS.
Proven experience in recommending, installing, configuring and maintaining network hardware (routers, switches, firewalls).
Solid understanding and experience with Storage Architectures (NAS/SAN),
Knowledge of database fundamentals related to SQL Server
Knowledge of scripting languages
Must understand digital production and file based workflows
Knowledge of broadcast workflows and technology (studio, production control, automation) a plus
Interested applicants must submit a resume/CV online for this job at to be considered.
Must be willing and able to work overtime and on weekends with short notice as required
Must be 18 years or greater.
Must have unrestricted work authorization work in the United States.
Must be willing to work in Chicago, IL

Desired Characteristics

Strong interpersonal skills; ability to interface with all levels of management & user community
Self-starter who demonstrates initiative and ability to work independently with little supervision
Able to quickly learn a broad array of technologies and apply that knowledge to real-world problems; effective under aggressive timelines and frequent high-pressure situations
Profound ability to juggle and schedule multiple tasks and demands on time
Excellent root-cause analysis and problem-solving skills
Proactive thinker / Innovative thinker
Team Player
Strong technical aptitude
Ability to multi-task and complete assignments to meet deadlines
Customer Service focus and strong communicator



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Confirmed 18 hours ago. Posted 30+ days ago.

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