IT Support Analyst
Owned Stations & Affiliate Relations
This role will providetechnical support to the end user population of 300+ at NBCUniversal inChicago, maintaining the infrastructure,addressing security needs, providing desktop support, and other technologyrelated duties. This position interacts directly with the end users, includingnewsroom operations, sales and others all with varying priorities and needs. This positionwill work closely with Broadcast Engineering to provide ongoing systemmaintenance throughout the newsroom and technical core including diagnosis andimprovements in the broadcast IT system. Other job responsibilities include:
Appropriately handle and track customersupport requests to 5544Help, our helpdesk system, communicating with end-useron progress and resolution of their requests.
Be visible and accessible in the workplaceto proactively seek out issues via regular check-ins with key stakeholders
Performupgrades utilizing the SCCM system and manually as needed, resolve problems,and maintain end user PC’s, laptops and other devices
Troubleshoottechnically advanced hardware and softwareissues courteously and expeditiously
NBCUOTS - WMAQ
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
Qualifications/RequirementsBachelor’s Degree in Information Technology, Computer Science, Computer Engineering or relevant field
Desired CharacteristicsStrong interpersonal skills; ability to interface with all levels of management & user community