ABOUT US
tms unites technology, marketing and sourcing to drive transformational change for the world’s
leading brands. With 1000+ employees across 26 countries, we offer an impressive range of
solutions — from inspiration and innovation to category management and delivery. Most importantly,
we're a place where you can achieve great things, and be recognized as the best.
Our parent company, HAVI, is a global, privately held company that delivers expertise and
experience across analytics, packaging, sourcing, supply chain, and logistics. Together, we unlock
potential in our shared talent, more career opportunities and benefits, and an elevated service for
our clients — which include the likes of McDonald’s, T-Mobile, O2 and adidas — as well as their
customers.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their
most authentic selves at work. And we know authenticity and diversity — critical elements of our
business — can only be realized when we create access and equity for all. We foster a culture of
inclusion and belonging and aspire to be ever-evolving, always growing and listening.
If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring
us your voice!
Role Summary
Based in Dubai (or within IMEA region), the Senior Manager, Market Operations will have overall
accountability for managing a subset of supplier relationships across the Packaging Category within
a defined region. This includes being responsible for the planning, organization, directing and
controlling of the supply of packaging which is produced for our customer(s) within their restaurants
(QSR segmentation).
The role will deploy and manage a consistent global supplier engagement framework, supplier
performance metrics, and sourcing strategies. The primary responsibilities for the role include
managing assured supply of packaging products, supplier development, supplier selection, supplier
performance and capacity and contingency management. The role will also provide regional
program/project management across the IMEA markets – leading and delivering complex projects
from preliminary concept through national commercialization/execution. Pending the project, there
will be a combination of two scenarios: 1) transition of project from Globally led to Regional
implementation 2) Regional / Market initiated to commercialization.
This individual will collaborate internally with the Product Management, Commercial Delivery, and
Category Management functions as well as Quality and SIPD. From an external engagement
perspective, in addition to being the primary relationship owner for our supply base, the individual
will provide support as a subject matter expert to our customer when necessary.
Main Interfaces/Relationships
Category Management, HAVI/TMS Leadership
Detailed Responsibilities:
supply of core and promotional product to the system at a level of quality, innovation, and cost,
consistent with the customer’s standards and expectations.
manage project objectives and timelines, including milestones, deliverables, and critical path;
address technical challenges and ensures risk profiles and mitigation plans are developed and
executed for each project via formal risk assessments.
region
business reviews, joint business planning sessions and performance management reviews
demonstrating continuous improvement in both the outlined foundational business
requirements as well as transformational business strategies.
strategic level and regarding supply contingency and pricing fluctuations.
needs and the customer’s long-term business objectives
strategies and roadmaps inclusive of any necessary supplier investment strategies.
utilization on assigned projects.
multifaceted projects.
(including the customer) through project leadership by providing on-going project
communications and status updates.
o Having visibility to the market/s strategic direction
o Understanding the customer's needs and the internal BU's needs
o Evaluating needs vs resource capacities
o Presenting findings and offering a recommendation to internal Leadership team
Knowledge & Years of Experience:
Required:
Preferred:
Skills:
Required:
Preferred:
Other Abilities:
PRIMARY ACCOUNTABILITIES/POSITION’S SCOPES AND RES
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