Lead - Service Quality

Bharti Airtel


JD Detail points:


Job Purpose

·         aspiring

·         must talk about functional EVP - team/ role contribution to the overall org objective


·         more personalized

·         second person

·         crisp, max 5-6

·         should reflect competencies (ref sample)

·         major challenges - about industry, role, domain, competition

Decision levels

·         all must be filled - should not be KRAs


·         divided into functional & behavioural

·         refer new competency framework

Edu & work Exp

·         clear - spl

·         exp - relevant indutry, no. of years of work exp, any key skill's exp

·         certification (if any)


·         incorporate key dimensions (additional to the ones in the JD)

·         has to be filled - mandatory or NA

·         Subordinates - indirect - # to be clearly mentioned


to mention topline + immediate reportees (mandatory)


Bharti Airtel Limited is a leading global telecommunications company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers. In India, the company's product offerings include 2G, mobile commerce, fixed line services, high speed DSL broadband, IPTV, DTH, enterprise services including national & international long distance services to carriers. In the rest of the geographies, it offers 2G, 3G and 4G wireless services and mobile commerce. Bharti Airtel had over 324 million customers across its operations at the end of March 2015. To know more please visit, www.airtel.com


Lead - Service Quality SM Executive

Job Type


Job Posting

Jan 2, 2018

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Confirmed 19 hours ago. Posted 30+ days ago.

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