Catholic Community Services

Full-time position starting at $29.15 - $32.43/hr (D.O.E) with COMPETITIVE BENEFITS INCLUDE:

• Medical, Dental, Vision, Life Insurance and Long-Term Disability
• Health Savings Account and Flexible Spending Account
• Generous PTO, paid sick time, 15 days of paid vacations, 13 days of paid holidays, plus a personal holiday
• CCS/CHS 403(b) Employee Saving Plan
• Employee assistance program

The Program Manager must be a person who is interested in working in a service-enriched housing environment with the goal of enhanced quality of life for the people we serve.

POSITION DESCRIPTION:

This position supports the Program Director in overseeing the daily operations of Sidney Wilson House. In addition to providing administrative support through staffing, scheduling and reporting responsibilities, the Program Manager provides leadership and vision to the Services Team, directly supervising the Resident Support Staff. This position also collaborates with the Case Manager team and community partners to enhance quality of life services. We are looking for a person who is committed to the best practices of Housing First and who can balance the services and administrative responsibilities of this position.

The position requires a strong understanding of Housing First and Harm Reduction. This person must be fully committed to the mission of meeting people where they are at, and must be committed to leading a team faced with the daily challenges that such an atmosphere creates.

RESPONSIBILITIES:

SUPERVISION / LEADERSHIP

• Provide vision and leadership to the Resident Support Staff.
• Hire and train staff; conduct regular supervision and annual performance reviews.
• In collaboration with the Program Director, develop and implement program policies and procedures; solicit staff and community members’ participation in setting policy and developing tools for evaluation.
• Promote on-going training and support around best practices in Housing First, Harm Reduction, Grief and Loss, Trauma-Informed Care and other relevant topics.
• Update the employee training manuals, forms and protocols with a focus on best practices.
• Participate in on-site New Employee Orientation as new employees are hired.
• Assure staff awareness and understanding of policies and of proper protocol for tenant-landlord law.
• Track staff attendance at required trainings, as mandated by CCS/CHS.
• Be available to staff during shifts and emergencies.
• Respond to crisis response and other needs, collaborating with Case Managers and other service providers.
• Set agenda and facilitate regular staff meetings (weekly, monthly, quarterly, and annually) and clinical consultation w/outside professionals.
• Delegate responsibilities as appropriate and encourage staff initiative.
• Hire, train, and supervise the Jesuit Volunteer Core Program participant.

ADMINISTRATIVE SUPPORT

• Coordinate monthly schedules 24-hour staffing.
• Regularly update schedules.
• Ensure building coverage is consistent 24/7.
• Review ShiftNote loggings; ensure timely responses to log entries and coach staff on best practices.
• Maintain data quality for documentation and contract compliance.
• Submit narrative and outcome-based reports to the Program Director for funder review.
• Assist the Program Director with grant writing and other fundraising activities.

OTHER

• Maintain regular, scheduled office hours.
• Respond to after-hours emergencies and share on-call responsibility.
• Represent Catholic Community Services to all funders, city representatives, neighborhood associations and other service providers.
• Represent Sidney Wilson House and CCS in the community around issues and concerns of single adults experiencing homelessness.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• BA degree. (See SQ below.)
• Progressively responsible experience serving homeless populations, particularly women with mental illness and/or substance use disorders.
• Two years of supervisory experience with proven ability to supervise multi-shift program.
• Excellent written and verbal communication skills.
• Demonstrable understanding of and commitment to the principles of Housing First and Harm Reduction.
• Commitment to developing and safekeeping a workplace which values and supports a culturally diverse workplace.
• Ability to work within the mission, goals and service objectives of Catholic Community Services.

SUBSTITUTE QUALIFICATIONS:

• A combination of education and experience sufficient to perform the requirements of the position may be substituted for the BA degree.

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. Please let us know if you need special accommodations to apply or interview for this position.