Equinix

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Experienced leader to provide technical engineering support and direction across the Americas-East region. A successful Director of Data Center Cross-Functional Engineering will develop standard operating policies, align processes to create efficiencies and have an active role critical facility uptime. This role leads key regional functions supporting building automation systems, asset management, lifecycle engineering, building efficiency engineering, and provides technical engineering support to teams across the Americas-East region.

Anticipates high impact issues and leads incident resolution. Collaborates with regional and cross-functional counterparts to address and resolve customer and operational issues. Plans and manages budgets, performs project planning, performs trouble resolution, provides technical and customer escalation support, maintains infrastructure, and applies industry knowledge and best practices.

Responsibilities

Leadership

• Leads, manages, recruits, and develops staff across multiple locations
• Define objectives, provide performance counseling, mentorship, career development, and succession planning for your team
• Provides strategic guidance and direction to deliver results and continuously seek to improve performance
• Deliver training and onboarding of new team members
• Ensure compliance with Equinix's standards, KPIs, OKRs, and SLAs
• Lead team to work safely, effectively, and with high regard to human error avoidance
• Live the Magic of Equinix and set the example for the team

Communications

• Support internal and external communications. Ensure relevant stakeholders are engaged and kept informed of the progress and status of initiatives
• Effectively communicate and deliver data-driven presentations, tailored to each audience
• Cascade key business information to the team

Training

• Identify needs, plan, and secure resources to provide training for direct teams, as well as regional teams

Financial Management

• Collaborate with team, Field Operations, and regional counterparts to forecast operational needs, establish plans, and secure funding
• Plan, implement, and manage OPEX and CAPEX budgets, with a focus on fiscal responsibility and financial KPI’s
• Review and provide budget recommendations in support of regional financial goals

Project Leadership

• Review and provide support for complex projects, ensuring alignment with regional and company goals
• Lead teams and vendors to complete data center and regional projects, while partnering with Field Operations teams and other business partners to ensure success
• Establish and maintain relationships with key suppliers to meet business requirements, ensuring they adhere to the highest standards
• Prioritize, plan, track, manage, and measure team output and productivity
• Communicate status to key stakeholders and regional leadership

Technical Support

• Serve as seniormost escalation point within East region for complex mechanical, electrical, and building management system issues
• Act as a trusted advisor to cross-functional and field operations leaders; anticipate needs and make recommendations based on industry knowledge
• Facilitate and support internal and external audits
• Provide support for data center operations, including resolution of sophisticated issues and complex technical efforts
• Review MOP’s for accuracy and risks
• Lead efforts to improve building efficiency. Collaborate with field operations teams to identify and implement changes
• Lead efforts to analyze infrastructure, including total cost of ownership and ROI to identify and manage lifecycle and long-term planning
• Respond to customer RFP’s and RFI’s
• Lead team and vendors accurately complete system enhancements and upgrades
• Perform and aid in testing, troubleshooting, root cause analysis and incident resolution
• Ensure work is completed to Equinix's standards, and meets operational KPI's and OKR's

Qualifications

• 10+ years' experience managing critical facilities, with a strong preference for data center experience
• High School Diploma
• Experience leading, coaching, and developing technical teams
• Technical expertise in critical power, cooling systems, building management systems, life safety, and environmental compliance
• Travel up to 25%

The United States targeted pay range for this position in the following location is / locations are:

• California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state: $171,000 to $257,000 per year

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:

USA Benefits eBook

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.