Technical Service Specialist

Abbott

Company Type
Experience
Responsibilities
Workhours

     

JOB DESCRIPTION:

Abbott Diagnostics Finland offers the position of Technical Service Specialist (field based).

About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Primary objective of the position

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and de-installations.

Major accountabilities:

  • Provide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)
  • Schedule and perform planned maintenance (PM) activities
  • Assist with instrument installations and deinstallations
  • Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.

Educational background

Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Requirements / Work experience

  • Proven track record in a similar position supported by management and customer references
  • Successful engagement with customers, specifically lab staff.
  • Technical expert for product line responsibility
  • Strong communication skills
  • Ability to identify and drive resolution of issues
  • Strong experience in use of analytical tools and software
  • Fluent in Finnish

     

JOB FAMILY:

Customer Service

     

DIVISION:

ADD Diagnostics

        

LOCATION:

Finland > Espoo : Linnoitustie 2-4, Leppavaara

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)

     

     

     

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Confirmed 4 hours ago. Posted 30+ days ago.

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