HM Revenue and Customs

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Belfast, Bradford, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Liverpool, Manchester, Newcastle Upon Tyne, Preston, Washington

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

Visit our YouTube channel to watch the full series and come and discover your potential.

HMRC is looking for a passionate Interaction Designer, who can champion user-centred design across our department. They’ll work as part of our GOV.UK team in HMRC Communications and Guidance, shaping key initiatives that impact millions of people, ensuring our services meet real user needs. 

Our team designs guidance, tools, and forms that sit on GOV.UK to support programmes and business areas across the department. We now need an Interaction Designer to join us so that we can continue to ensure we are designing the right things for our users. 

The successful candidate will play a vital role in shaping the interactions between users and HMRC’s GOV.UK content and guidance, ensuring simple and inclusive user experiences. They’ll work in a supportive environment with plenty of opportunities to learn, grow, and thrive. 

This is an opportunity to make a real difference - to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. Plus, you’ll be part of a user-centred design practice/community that's breaking the mould of traditional government work. If you’re an interaction designer who is looking for their next opportunity, we’d love to hear from you.

Job description

An interaction designer is a confident and competent designer who can determine the best way for users to interact with HMRC’s services. They:

• use their experience to design user-friendly and accessible services that align with government standards and best practices
• work alongside policy experts, user researchers, performance analysts, designers, product managers, and tech specialists to create cohesive, end-to-end user experiences

Person specification

Your responsibilities will include:

• creating prototypes, using the government prototyping toolkit, to communicate and test ideas with users and improve with evidence
• mapping user journeys, processes and visualising design problems
• building positive relationships with stakeholders and team members, influencing and collaborating with them to improve design quality
• helping to facilitate the design process by participating in research activities, pairing with content designers, facilitating workshops and communicating design decisions
• working collaboratively with your team to turn concepts into user-centred guidance, tools and forms

You will also be expected to:

• participate in the design communities within HMRC and across government, both online and offline
• use your expertise to review and provide feedback to other interaction designers on their work
• seek out opportunities for learning and improvement by getting feedback from your colleagues and the business

Essential Criteria:

To be successful in this role you will already have experience and understanding of:

• designing accessible interactive products or services that meet user needs; including proven experience in
• sketching, concept creation and designing prototypes
• journey mapping and needs analysis with good understanding of information design/architecture
• working with pattern libraries and/or style guidelines
• an understanding of user research methods and practice
• managing stakeholder needs and expectations and facilitating difficult discussions within the team or with diverse senior stakeholders
• prototyping at varying fidelities using a range of methods, including HTML and CSS, and collaborating with teams and stakeholders in prototyping activities
• collaborating with user researchers, championing user research activities and designing to meet user needs
• web technologies and how they affect design, including accessibility

Desirable Criteria:

It would be great if you also have knowledge and experience of:

• working to the government service standard and using the GOV.UK design system
• coaching and mentoring other designers
• Google Analytics 4 

Desirable criteria is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview. 

Technical skills

We'll assess you against these technical skills during the selection process:

• designing together
• evidence-based design
• iterative design
• designing for everyone
• These are skills from the Government Digital and Data profession -
• https://ddat-capability-framework.service.gov.uk/role/interaction-designer

Benefits

Alongside your salary of £44,110, HM Revenue and Customs contributes £12,778 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs. 

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days. 

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development. 

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lucy Rees
• Email : lucy.rees@hmrc.gov.uk
• Telephone : 03000521059

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.

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