Customer Success Representative

UniteUS

Company Type
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Job Description

At Unite US we succeed when vulnerable populations are effectively connected with resources and opportunities in their local communities. We are looking for someone to empower the organizations behind these services by establishing trust and rapport to best support them when using our software in their day to day operations as a Customer Success Representative.

Each client and organization we work with is different; from the care and services they provide to their internal structure. Our software was established to improve communication, the coordination of care and engagement of users but this can only succeed with the right technical and operational support from our end. You will provide superior and first-rate support to current and new clients ranging in size and technical knowledge.

The Customer Success Representative is responsible for supporting software users to understand how to use the software, to troubleshoot any technical issues reported, and to liaise with the Account Management and Technical teams to gather necessary information to shape fixes and updates. The role is unscripted, affording the flexibility necessary to successfully resolve all customer issues without restrictive timelines or canned verbiage; this approach requires demonstrated patience, empathy, sound judgment and balanced decision-making skills. We are looking for individuals with strong communication skills, the ability to think on their feet, and a keen interest in the health & human services space.

Responsibilities:

- Maintaining technical support chat with customers

- Accurately reporting technical issues

- Configuring software for new clients

- Managing and updating customer web presence

- Pulling and formatting data to demonstrate insights and learnings

- Supporting Sales Ops team on Customer Success & Account Management activities

Who we are:

Unite US is a fast-growing software-as-a-service technology company dedicated to revolutionizing the human services industry. We work with organizations across service categories, from housing and employment to education and food assistance. We are creating innovative technology solutions to better serve those in need and we are mobilizing communities around the country toward achieving this mission. Unite US is based in TriBeCa at 65 North Moore Street, New York, NY 10013.

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Confirmed 30+ days ago. Posted 30+ days ago.

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