GDC - Global Deal Coordinator with German
Description -
Job Summary
This role is responsible for executing strategic plans to improve and optimize business processes and capabilities. Global Deal Coordinator (GDC) is accountable for Global / End to End invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).
Responsibilities
- Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).
- Works with customer to enable invoicing (follow-up on any missing information)
- Manage disputes on invoicing, ensuring correct and timely resolution.
- Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.
- Ensure delivering to business expectations based on the signed SOW.
- Facilitate customers reviews and ad hoc calls.
- Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.
- Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation
- Ensures that all processes and capabilities are aligned with the strategic objectives and adapt to changing business needs.
Education & Experience Recommended
- Bachelor Degree in business/financial or related fields
- Typically, 3-4 years’ experience in the industry, Channel environment, Program management, Consumer and / or Commercial
- Experience in customer facing abilities, including strong organization and communication.
- Good understanding on financials (revenue tracking, missing billing management and write off resolution)
Knowledge & Skills
- Fluent English and German
- Business acumen
- Able to understand global business processes and identify impact of change
- Strong communication and influencing skills;
- Positive can-do attitude; Customer centric approach
- Out of the box thinking – able to find solutions
- Excellent teamwork skills
- Good presentation skills, at ease with presenting project status to higher management.
- MS Office
- Reporting tool /Data management
- Analytics skills
Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (Romania)
Travel -
Relocation -
EEO Tagline -
HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.
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