Job Details
Description
Job Summary
The Clinical Support Representative is part of Berkshire Medical Center and Berkshire Faculty Services Division of Endocrinology and Metabolism and Diabetes Education team. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls, charge entry, medical records management, and the ability to assess and calmly diffuse potentially problematic situations.
Experience
- One to two years experience in a busy physician office required.
- Experience in handling multiple telephone lines required.
- Excellent clerical/organizational skills required.
- Working knowledge of Windows based PC applications required.
- Knowledge of Department specific services preferred.
- Insurance knowledge and billing experience strongly preferred.
Education
- POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
- Experience:
- One to two years experience in a busy physician office required.
- Experience in handling multiple telephone lines required.
- Excellent clerical/organizational skills required.
- Working knowledge of Windows based PC applications required.
- Knowledge of Department specific services preferred.
- Insurance knowledge and billing experience strongly preferred.
- Education and Training:
- Two years of college or equivalent work experience preferred.
- High School diploma or equivalent required.
- Medical terminolgy required.
- Typing (40 WPM) required.
Additional Requirements
- Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
- Ability to work independently with minimal supervision.
- Ability to work effectively under pressure and in a fast paced environment.
- Ability to handle multiple tasks at once.
- Demonstrated competency in handling confidential and sensitive information required.
- Excellent telephone skills required.
- Sensitive to diverse cultures and cultural differences.
- Demonstrated ability to read and follow written/verbal direction.
- Knowledge of community services.
- Flexible hours required to cover for vacations and earned time absences.
- Self motivated and ability to be independent and flexible within a team framework.
- Excellent oral and written communication skills.
- Must be able to speak and write the English language in an understandable manner.
Schedule
Monday - Friday
8:00am - 4:30pm
Qualifications
Behaviors
Preferred
Enthusiastic
: Shows intense and eager enjoyment and interest
Team Player
: Works well as a member of a group
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Read Full Description