Job Description – Associate Relationship Manager
Enriching Lives Winning as ONE
ABC Company Info:
Aditya Birla Capital Limited ("ABCL") is the holding company for the financial services businesses of the Aditya Birla Group. With subsidiaries/JVs that have a strong presence across Protecting, Investing and Financing solutions, ABCL is a financial solutions group that caters to the diverse needs of its customers across their life cycle. Powered by more than 38,000 employees, the businesses of ABCL have a nationwide reach with over 1300 branches, more than 2,00,000 agents/channel partners and various bank partners.
Aditya Birla Finance Limited:
Aditya Birla Finance Limited (“ABFL”), a subsidiary of Aditya Birla Capital Limited, is among the leading well-diversified non-banking financial services company in India. ABFL offers customized solutions in the areas of personal finance, mortgage finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication.
What makes an ideal ABC Citizen?
At ABC, we are constantly on the lookout for individuals who resonate with our 5 core values of Speed, Passion, Integrity, Seamlessness and commitment and live them every day, while also understanding our vision. We believe in building leaders who thrive on challenges, take the onus of creating and sustaining strong teams, and forms strong networks as a result of effective relationship-building.
Role Details:
Business
Aditya Birla Capital
Unit
Aditya Birla Finance Limited
Location
Bangalore
Role
Associate Relationship Manager
Department
Wholesale Solutions - LCMM
Eligibility Criteria
CA/ MBA (Finance), Min Experience: 3 years
Required Skills & Competencies
Key Result Areas
Supporting Actions
Sales Growth & Client Acquisition
Identify business development opportunities and execute client acquisition activities (prospecting, lead generation, client engagement, need articulation, solution fitment, relationship maintenance), driving book expansion and ABFL brand presence in the market
Deliver on sales targets as assigned as part of the Mid Corporates segments, by building strong client relationships via proactive engagement and customized solutioning
Scan the market, competitive offerings and potential clients in Mid Corporates segments on a periodic basis; report on emerging trends and business opportunities
Identify, report on and execute opportunities for cross-selling other ABFSG products/ solutions as per client needs
Client Engagement & Relationship Management
Identify and act on opportunities for effective client engagement through proactive communication and partnership orientation
Operational Effectiveness
Proactively liaise with internal stakeholders to enhance process efficiencies for strong client engagement and relationship management
Drive faster TATs by building strong relationships with internal stakeholders in order to enhance brand credibility and expand customer base
Adopt prescribed improvements in processes and best practices in order to enhance operational productivity, adhere to and improve TATs, and suggest improvements as well
Prepare MIS and report on sales operations and productivity metrics such as disbursements, profits, NPAs, client base expansion, new product launches, new branches, etc., periodically as per agreed timelines and formats
Internal Stakeholder Management
Proactively build and maintain relationships with key internal stakeholders (E.g. Operations, Risk) for smooth and efficient transactions and issue resolution
Risk Management
Execute compliant Sales Operations and work in line with risk management principles in coordination with Risk team
Support risk management by maintaining focus on prescribed guidelines and process checks at all stages, raising potential alarm cases in advance
Provide inputs on financial risk in proposals to clients and support proposal finalization in accordance with risk management practices
Proactively identify and report risks in order to ensure portfolio quality is maintained
As part of Relationship Maintenance, study client performance (accounts, business performance, etc.) periodically
Liaise with internal stakeholders (such as Risk, Operations etc) and client stakeholders for optimal resolution of specific escalation cases
Refer the links to know more Growth & Culture at ABC: https://www.adityabirlacapital.com/careers?ref=abc-homepage
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Disclaimer
Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.