Incumbents in this job family are responsible for correctly identifying and determining proper earned premium on adjustable and reporting form coverage policies or for the servicing of the same. Under general direction and reporting to a member of the senior leadership team of Premium Audit, is accountable for contributing to the profitable operation of all businesses within Business Insurance by leading a team which has responsibility for some aspect of determining proper earned premiums on adjustable and reporting form coverage policies or for the servicing of same. Manages a team of 14-20 staff who are virtual. This job is a Manager: Responsible for setting work objectives and goals for employees and managing their performance. Typically involved in compensation decisions. Employees have a formal reporting relationship to this job.
Primary Job Duties & Responsibilities
Coach, mentor and motivate a staff which may be remote. Perform all necessary staff management functions to meet production goals and to assure that compliance and performance standards are achieved. Perform in-person visits at least twice annually with staff to assure adherence to our best practices and to monitor the job knowledge level of staff. Where in-person visits are not feasible, manager should have a minimum of monthly calls or 1:1s with staff. Manage staff performance through regular conversations. Develop and train new staff to achievement of goals by frequent in-person visits or in-office training and with frequent phone check-ins. Implement operations and premium audit strategies, policies, work flow processes and standards. Ensure effective utilization of these strategies, policies, etc. by the staff. Monitor the performance of the region/functional unit against established goals and performance standards. Initiate action to correct deficiencies where necessary. Role requires partnering with Workforce Management team to assure workloads are balanced and appropriate. Adjust as necessary. Build and maintain relationships with internal business partners to assure their premium audit needs are being met and concerns are addressed. Assure the timely completion of large account audits within territory and act as a liaison with large account audit personnel and brokers, agents and insureds as appropriate. Assure implementation of initiatives to maintain effective use of technology to ensure high quality service to business units and external customers such as brokers, agents and insureds. Represent the interests of Premium Audit to Fortune 500 representatives, large account brokers, agents and insureds as necessary and appropriate. Analyze premium audit issues in support of varied lines of business. Direct the integration of audit related issues with underwriting management to resolve problems. Provide management information as necessary and utilize all available resources in a cost effective manner. Perform other duties as assigned.
High School Degree or 3 years work experience in Premium Audit required. One year management experience required.
Education, Work Experience & Knowledge
College degree in Accounting, Business Administration, or related field preferred. 2-4 years management experience preferred. 7+ years Premium Audit experience preferred.
Job Specific & Technical Skills & Competencies
Experience leading a virtual team preferred. Solid communication skills preferred. Analytical aptitude preferred. Advanced knowledge of premium audit systems and a solid knowledge of premium audit processing preferred. Familiarity with all related Commercial Lines functions (i.e., underwriting and marketing) preferred. Strong customer orientation preferred/ Ability to build and maintain successful relationships within the company and with external contacts preferred.
Environmental Exposure to Variable Weather Conditions (Occasionally) Other Travel (Frequently) Overnight travel may be frequent.
Operates standard office equipment (Occasionally) Sitting (Can stand at will) (Frequently) Use of Keyboards, Sporadic 10-Key (Occasionally) Driving (Occasionally)
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.