Senior Project Manager, Professional Services



We have an excellent opportunity to join us as a Sr. Project Manager Nordics within our Professional Services team, ideally based from Stockholm. 

As the primary interface for the customer, you will manage the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. You will also be responsible for managing the three key constraints for any project, schedule, scope and budget.

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

  • Provide project management of key, large & complex solution engagements, with a value of Services from $100k upwards to projects with total value in excess of $3m, including customer sign off
  • Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance
  • Implement change management process on engagements
  • Follow standard PS Operational processes and guidelines
  • Ensure engagements are on time and on budget
  • Achieve customer satisfaction goals
  • Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education
  • Maintain quality relationships between our clients, strategic partners and/or third party providers
  • Generate incremental license and services revenue through direct customer contact
  • Achieve profitability goals by providing high-quality and efficient delivery services

Minimum Requirements:


  • 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market
  • Proven IT Project Management experience, including budgeting, of complex solutions
  • University degree in Engineering, Economics, Management or equivalent
  • Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services
  • Full understanding of Contact Centre Market
  • Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services.
  • Ability to work unsupervised and in a proactive manner.
  • Proven ability to work under pressure both within a team and on your own.
  • Excellent presentation skills
  • Good verbal and written skills in local language (Swedish or other Nordic language) and English
  • Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools.
  • Willing to travel extensively throughout NORDICS


  • Project Management Certification, e.g. Prince2, PMI
  • Certified Genesys Engineer 7.x +
  • Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-DK1

Primary Location



Professional Services




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Confirmed 11 hours ago. Posted 30+ days ago.

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