Project Manager - Night Shift

Research Now

Experience
Responsibilities
Workhours

panelists in 40+ countries, and more than 20 offices around the globe, Research Now has extensive knowledge and capabilities, including experience in key vertical markets and ability to scale research projects. Committed to being the most trusted provider of comprehensive solutions and services to meet a range of market research needs, we help drive powerful insights and competitive business advantage for our partners and clients. We are looking for a project manager to join a small team in India that supports a smaller vertical of our business.

The role of a  Project Manager is to provide excellent customer service while managing our clients’ custom quantitative market research projects. Our PMs interact directly with our clients, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.

Our team in India is close knit and operates in a fast paced and innovative landscape.  They have a strong culture of ownership and collaboration, with everyone stepping in to support each other and their goals.

Essential Duties and Responsibilities

  • Maintain full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects
  • Consistently exceed client expectations from project inception through completion
  • Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Research Now’s products and services
  • Manage multiple concurrent quantitative projects in a fast-paced environment with minimal error
  • Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.)
  • Tasks may include:
    • Testing online survey links
    • Sampling
    • Set-up and monitor reports to evaluate key project metrics
    • Ensure quality measures are followed
    • Updating clients regularly on project progress
    • Ensure key project performance metrics such as project profitability meet or exceed established guidelines
    • Completing project billing and appropriate closure of projects
  • Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner
  • Effectively communicate both as an individual and as part of a client-facing project team

Knowledge and Skills Required

  • Commits to meeting the expectations and requirements of internal and external stakeholders
  • Ability to learn the quirks and needs of each client under managed services portfolio
  • Responds and relates well to peers and to those in positions of authority
  • Energetically pursues tasks he or she sees as challenging
  • Pursues his or her work with energy, drive, and a need to finish
  • Zeros in on the critical few tasks, and puts the trivial many aside
  • Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment
  • Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
  • Effectively copes with change and shifts gears comfortably
  • Embraces our core values:
    • Work together as ‘one team’ – shares ideas, knowledge and talents
    • Play to win – ambitious, acts with a sense of urgency and makes the most of their abilities
    • Deliver the highest quality – puts quality at the heart of all of their activities
    • Continuously improve
    • Have fun and enjoys the journey
    • Do the right thing, even when the right thing is hard
    • Take accountability for their actions
    • Build trusting relationships – internally and externally
    • Give back – committed to making a positive difference

Experience

  • At least one year of project management experience required
  • Experience in market research required 
  • Experience in a customer service environment desired but not required

Education

  • Post-secondary education strongly preferred

Research Now is an equal employment and affirmative action employer F/M/Disability/Vet.

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Confirmed 22 hours ago. Posted 30+ days ago.

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