Functional Area:IT - Information TechnologyEstimated Travel Percentage (%):Relocation Provided:AIG Insurance Hong Kong Limited
Production Support - Provide first level support to business and operations users; - Communicate with Vendors, AIGSS, System Users and other relevant parties for effective resolution of any problems, issues, enhancements/requests; - Maintain an effective workflow on defects resolution and enhancement delivery amongst IT, AIGSS, System Users and other relevant parties; Co-ordination of UAT activities - Monitor UAT schedule to insure all UATs take place as agreed and insure they are properly followed through; - Insure user acceptance tests (UAT) of builds are undertaken as soon as users are available and any findings are reported for development team actions; System/Operational Improvements - Suggest system/operation improvements to supervisor where necessary; - Assist users to review system-related workflow to insure it is efficient and conforms to any required standards; Project/Deployment of new applications - Participate as project leader in ad hoc projects and other assignments as and when assigned by supervisor; - Rationalize project schedule to project manager proactively in relation to production needs; - During the early stage of deployment, BA will participate actively in BRD/SRS discussions and reviews to ensure that requirements conform to best practices (at business and operational level) and that designs or proposed solutions are in alignment with users’ expectations; - Reviews and recommends new or enhanced workflow to users ensuring new functionality of new application is efficiently deployed; - Co-ordinate with users and deployment team to ensure project activities are timely carried out and completed; - Monitors all issues open are timely investigated and assign priority on resolutions with deployment team; - Ensure proper documentation of testing results, completed with signatories of users’ endorsement on UAT outcomes;
Have minimum a diploma/degree in Computer Science, Information Systems or related discipline Have at least 2 years working experience of business analyst, systems support or development works of eCommerce and mobile app; Have strong business sense, good communication skills and ability to deal with all level of staff; Good SQL, Excel and data analytical skill, General Insurance knowledge is a definite advantage;
* Candidates with less experience will be considered as Business Analyst
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives