Desktop/IT Support Engineer
ViaSat is a leader in providing practical solutions for difficult communications problems. ViaSat brings a unique mix of communications, networking, andsecurity expertise to offer secure networking solutions for satellite and terrestrial communications applications. The company continues to grow at a record pace, with all business areas benefiting.
As a key member of the IT team, you will contribute support and deployment in mixed environments, with a primary emphasis in Windows & Microsoft Products. You will provide ongoing support for Windows, Linux, and MAC OS systems in production and development LAB environments. Utilizing the process and procedures for asset management, application support, security monitoring, hardware maintenance, mobile device support, printer management, user access management, new user training, conference room setup, and completing appropriate research tasks while making sure all systems are available. You will utilize your exemplary customer service skills to help support mission critical enterprise applications for various business areas repairing desktops, laptops, and peripheral devices, unified communications (telephony, voicemail troubleshooting and repairing desktops, laptops, and peripheral devices). Your technical knowledge will allow you to provide day to day IT Support for corporate end users client side devices, desktops, and lab systems. You will maintain up to date configuration and asset records for all equipment, software and services. You will also provide support for video, audio conferencing, presentations, incident handling for LAN/WAN, remote access, e- mail, and other IT applications.
5+ years of knowledge of Client Computing Hardware is required.
Understanding of various infrastructure technologies such as WAN/LAN, TCP/IP, DHCP, DNS, VPN, Active Directory.
Experience deploying and supporting operating systems including Windows (version 7 and newer), Apple, and Linux (Ubuntu, CentOS, RHEL) in an enterprise environment.
Ability to understand and validate GPO RSoP on client machines.
Background supporting user requests related to user account rights & permissions, new account creation, directory maintenance.
Skill supporting common Microsoft Applications: Lync or Skype for Business, SharePoint 2007 or newer, Exchange/Outlook
Configuring and supporting smartphones including Apple iOS, Android and Blackberry devices.
Experience in supporting single and multi-site videoconferencing, complex conference room control systems (Cisco knowledge a plus)
Enterprise network printing knowledge in areas such as high volume scan to email functionality.
IT Security incident response including systems imaging, malware remediation, and supporting forensic investigation.
User and site relocations including office or full site moves.
Ability to travel up to 10%.
ABOUT THE COMPANY:
ViaSat specializes in engineering creative ways to connect consumers, enterprises, and governments to communication applications that improve productivity, quality of life – and even safety – when terrestrial networks are not practical, cost effective, or able to provide a high-quality service. Because of the big leaps we make in performance, speed, bandwidth economics, and security, the Company has won numerous awards for its innovation leadership.
We have assembled one of the broadest portfolios of technologies in the industry, providing our technical staff with the ability to innovate at every possible point of the systems they create. Opportunities include wireless networking, cloud systems, software, hardware, and cybersecurity. We are seeking to add to our knowledge base by hiring only the best and the brightest.
ViaSat Global Facts:
ViaSat is an EEO/AA/Disability/Protected Veteran Employer. U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.