Job Summary
Answers technical quetions received by Falcon Jet operators concerning operations of the Falcon Jet Aircraft and provides multi-faceted support for any and all AOG issues.
Responsibilities
Record and complete all customer phone contacts within the prescribed database and in accordance with Department Guidelines
Be familiar with and execute the entire AOG Response process consistently as described in ISO documentation and department guidance
Be familiar with the role of the AOG Response Coordinator, and fill in when and if necessary
Coordinate with Worldwide Technical Front Line team to resolve issues in a timely manner
Troubleshoot, analyze and recommend corrective action for aircraft discrepancies when requested, within the established response time goals
Review technical material and/or manuals to make recommendations when necessary for revisions
Suggest methods on product improvement in a manner designed to promote safety, aircraft performance or reduced cost of operation
Assist customer in obtaining necessary parts from our Spares to satisfy technical needs
Submit owner information changes if advised
Be familiar with various electronic media for maintenance manuals, CATIA applications and research tools
Attend Worldwide Front Line meetings annually as prescribed by Operations Manager
Other duties as assigned
Required Qualifications
Two year college education in aeronautical maintenance engineering or 2 years formal A&P classroom training or equivalent
Minimum two (2) years of work experience on or with Falcon Jet aircraft systems, i.e., avionics, engines or equivalent to those installed on Falcon Jet aircraft
Good computer and telephone communication skills
Some travel may be required
Pilots license is a plus
Additional Desired Qualifications
Inspection Authorization is desired
Avionics background is desired
Knowledge of French language is desired
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